I have used amex as a corporate card in India and haven't had any such problem. I never told them I am blind. They've probably never had a customer using a thumb impression earlier and so, it is likely they don't really have any process laid out for this.
One option can be that you just fill up another application with a signature? They won't ask to match it with anything else. Regards, Manish -----Original Message----- From: AccessIndia [mailto:[email protected]] On Behalf Of Amar Jain Sent: Monday, February 03, 2014 11:39 PM To: [email protected] Subject: Re: [AI] American Express Card users with thumb impression anyone? Hi Mam, Thanks for the response; as a matter of practice I am still using thumb impression till I do not obtain comfort and a predictable result with my signature, which I am still practicing. And that is where the problem is coming from. Previously they sighted legal issues, which I could easily take care of due to the circulars and legal provisions of laws, but now here is another angle of Risk Management. Due to the absense of biometric devices, they are not happy to process it sighting this angle. I have spoken with RBI (Department of Banking Operations and Development) which issued the circular, and their view is that absense of biometric devices cannot be the reason to deny this facility to you. So if that ground is put forward by them, it is open to challenge. Based on my discussions and email communications I understand that in U.S. and other jurisdictions people either use signature or draw a letter in presence of a witness. Regards, -- Amar Jain. Website: www.amarjain.com Time to meet up again! Register for AccessIndia Convention 2014: http://accessindia.org.in/harish/convention.htm Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Time to meet up again! Register for AccessIndia Convention 2014: http://accessindia.org.in/harish/convention.htm Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
