Hi All: Score Foundation is looking for 2 Helpdesk counsellors for the National Helpdesk at New Delhi. Interested candidates may go through the information below:
Organisation's information: (a) "Blindness is not the real problem, it is the way we think". (b) "A disability is god given, while a handicap is manmade". (c) "Blind people are the part of human resource of the country, must be invested in and not merely provided for". (d) "Need to look at potential and possibilities rather than focusing on disability". (e) "Knowledge has the power to bring about change". The aforementioned beliefs sowed the seeds for setting up a knowledge portal on life with blindness. Consequently, Score Foundation was registered as a not-for-profit organization under Indian Trust Act in 2002. Its Project Eyeway was launched in 2004. This project currently comprises the website - www.eyeway.org, a weekly radio programme - Eyeway Yeh Hai Raushni Ka Karwan, social media - Facebook, Twitter and Whatsap, sensitization programmes, research, advocacy and the Helpdesk. Our National Helpdesk is functional for the last 8 years. Now we propose to set up a national network of Helpdesks in order to reach out to blind and low vision people across the country and address queries of callers in their languages relevant to their socioeconomic and cultural backgrounds. Job Title: National Helpdesk Counselor Job Purpose: Since we are expanding our team, we are looking to fill up two permanent and full time positions. Please note that the first 6 months are a trial period, but on pay. Essential duties and responsibilities: 1. The counselor is responsible for providing information to the clients matching their informational needs either through phone or email to the best of his/her ability in a professional and courteous manner. 2. The counselor has to have ready knowledge of a wide range of issues in the domain of life with blindness. 3. The counselor has to have the willingness for finding answers as per clients' needs. 4. The counselor has to speak with consultants/referrals in order to resolve the client's informational need. 5. The counselor needs to be familiar with the existing research/information resources/knowledge bases so that he/she is able to explore and develop new sources of information whenever such need arises. 6. The counselor is expected to learn and stay abreast of current news, problems, changes and updates relevant to the domain of life with blindness. 7. The counselor has to do research for the knowledge repository based on the informational needs of the clients. 8. The responsibility of documenting the client's details and issues handled is with the same counselor who has spoken with the client. 9. The counselor Contributes to, and works in co-ordination with, other channels/activities of Score Foundation towards meeting its vision, mission and objectives. 10. The counselor has to perform other duties as assigned. Educational Qualification: Graduate in any subject. Experience: At least 2 years in a similar or related position. In case of no or less than 2 years experience, the candidate will be eligible for the post of Trainee Helpdesk Counselor. Knowledge and skills: The potential counsellor should have good information on rules and regulations, facilities and organisations, products and services, achievers and other relevant knowledge in the domain of visual disability. The skillset required is: Good interpersonal skills, team spirit, command of Hindi, English, knowledge of a local language is an advantage, committed, independent, initiator, sound working knowledge of Internet, Ms Windows, Ms Word, Ms Excel and Assistive Technology. Working days and timings: Monday-Friday 10 A.M.-5.30 P.M. Salary: 15,000 to 20,000 will be negotiable depending upon experience. Instructions for resume and cover letter: Interested candidates are requested to submit a cover letter and CV. The cover letter should have the name of the post and a short paragraph on 'Why you want to work with us?' We expect 2 references in your C.V. along with other relevant information. The last date of application submission is 12th December 2014. Please email your C.V.s along with cover letters to [email protected]. Disclaimer: We will not be able to notify all the applicants unless they are shortlisted. -- ** Best,Binni Kumari|Programme Manager Helpdesk! Score Foundation 17/107, Basement, Vikram Vihar, Lajpatnagar 4, New Delhi 110024, INDIA. Helpdesk:+91 - 11 - 460 70 380 (Monday to Friday 10am to 5pm) Office Phone: +91 - 11 - 26472582/81 Email:[email protected] Websites: scorefoundation.org.in <http://www.scorefoundation.org.in/> www.eyeway.org ****** <http://www.youtube.com/user/eyewayindia><https://twitter.com/friendsofeyeway> <https://www.facebook.com/projecteyeway> Clean India Campaign: Let us also chip in! 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