Hi Himanshu, Please upload and share the pdf or the scanned copy of the circular, as I am also fasing the same issue.
On 2/6/15, Himanshu Sahu <[email protected]> wrote: > Hi, showing following circular may solve your friend's problem. > If not, write to: > [email protected] > or visit: > allahabadbank.in > and go to customer greivance section and write there... > > ALLAHABAD BANK > Development Department > Head Office: 2, Netaji Subhas Road, Kolkata - 700001 > Instruction Circular No. 10333 /Dev/2008-09/93 Date : 21.01.2009 > To All Branches & Offices > Banking Facilities to the Visually Impaired Persons > In compliance with the directives from the Court of Chief Commissioner > of Persons with Disabilities > and at the instance of Ministry of Finance, Govt. of India and Reserve > Bank of India, the Indian > Banks' Association (IBA) has framed procedural guidelines, as detailed > hereinafter, for the member > banks for providing banking facilities to visually impaired persons. > It has been decided by the Bank to implement the procedural > guidelines, as aforesaid, for providing > banking facilities to visually impaired persons in respect of the > banking services offered by the Bank. > Procedural Guidelines for Providing > Banking Facilities to Visually Impaired Persons > 1.0 > General Instructions > i) Banking facilities for visually impaired persons should be offered > by all branches of banks. > ii) Banks should not equate visually impaired customers with > illiterate customers. > iii) All banks must provide the same facilities to a visually impaired > customer/ prospective > customer as it would do so for any other customer. But at the same > time, the customers > should be made aware of the risk associated with some of the > facilities, which may be > higher than that for a normal customer. > iv) Additional facilities like reading and filling up forms, slips, > cheques should be provided to a > visually impaired customer, if required. > v) Banks should not deny any services to visually impaired customers > including those who > use their thumb impression for operating the bank account. > vi) A visually impaired customer must not be forced to operate the > bank account jointly with > any person or in the presence of any person. > vii) Visually impaired customers may be allowed to appoint a person/ > persons as their Power > of Attorney or Mandate Holder to operate their bank account, if they so > desire. > 1.1 > Opening of Bank Accounts > i) All banking products offered by a bank should be made available to > visually impaired > persons. > ii) A bank must follow the same procedure for opening the account of a > visually impaired > person as it does for its other customers. > iii) A visually impaired person must be allowed to open the account > either singly or jointly > with others. > iv) A bank must allow the visually impaired customer to open a joint > account with anybody > that he/ she chooses, including person(s) who is/ are visually impaired. > v) The Officer/Manager of the branch should read out the rules of > business and other terms > and conditions in the presence of a witness, if required by the customer. > vi) The Branch Manager must inform a visually impaired customer/ > prospective customer of > his/ her rights and liabilities before opening the account. > 1 > vii) The documentation requirements of a visually impaired customer > must be the same as > applicable to any other customer. > viii)The account has to be clearly marked as "The account holder is > visually impaired". > 1.2 > Withdrawal of cash / cheque book facility > i) > Facilities for withdrawal of cash, as provided to all customers > regarding cash payments, > must be provided to visually impaired customers. > ii) > In case a visually impaired customer makes cash withdrawals at the > bank then the > payment must be made in the presence of another bank employee/ > officer. No outside > witnesses are required unless the visually impaired customer requests > that such witness be > present. > iii) Operations should not be restricted to self withdrawals. > iv) Cheque book facility should not be denied to visually impaired person. > v) All procedures pertaining to the use of such cheque books by > visually impaired customers > must be in accordance with that followed in respect of other customers. > vi) Cheques issued by visually impaired persons to third parties > should be honoured, if > otherwise in order. > 1.3 > Credit Cards/Debit Cards > i) Visually impaired customers must be issued Credit Cards/ Debit > Cards on request. > ii) All rules and regulations regarding credit/ debit card must be > available on the web-site > of the respective banks in accessible format. These should be read out > to visually > impaired persons and perceived risk factors explained to them. > iii) Banks may consider issuing Credit/ Debit card with Photograph. > This Photograph will work > as an identification/ verification. > 1.4 > ATM/Debit Cards > i) Visually impaired customers must be permitted to avail of ATM > facilities. > ii) Banks should ensure that the ATMs are also accessible to other > categories of persons with > disabilities, such as the orthopedically disabled ones. > 1.5 > Online Banking/ Mobile Banking and Tele-Banking/ Phone Banking > i) All banks must have accessible websites and conform to > international accessibility > standards. > ii) All customer facing applications such as web applications, desktop > applications and mobile > applications should be accessible to visually impaired persons. > iii) The banks should alternate methods of user authentication/ > password verification. > iv) All features, especially those related to customer security, must > be accessible to visually > impaired persons. > 1.6 > Lockers > i) Visually impaired customers should be provided with locker facility > on request. > ii) Suitable lockers, conveniently located for operations, may be > allotted to visually impaired > persons. > iii) Bank procedures for issuing a locker to a visually impaired > customer must be the same > as applicable to any other customer. > 2 > iv) A visually impaired customer may be given the following options > for operation of locker: > a. > Operation- singly > b. > Operation- singly with assistance of a reliable person, as per the > choice of the applicant. > c. > Operation- jointly > v) > A visually impaired customer may request the person in-charge of the > locker in the branch > to be present when the locker is opened or to check if nothing has > been left behind or > fallen after the locker is closed. > 1.7 > Loans > i) > Loans must be made available to visually impaired customers as are > offered to other > customers and their impairment of vision should not be a criterion for > sanctioning/ denying > a loan. > ii) > No additional burden of interest payment, collateral and other terms > should be imposed on > the visually impaired customers. > Branches/Offices are, therefore, advised to be guided accordingly. > A copy of the Circular should be displayed on Notice Board for > information of the customers/ > visiting public. > (Narendra Singh) > General Manager (Plg. & Dev) > Hindi Version of the Circular follows > 3 > > On 2/5/15, vivek doddamani <[email protected]> wrote: >> Friends, here one of my blind friend faced very tipical problem by >> Allahabad Bank of Timarpur Branch in Delhi he is using this bank & >> banking fecility for the past ten years, though he is totally blind he >> can sign very easily, for the past 10 years he is producing his cheque >> duely signed by himself to house loan & car loan till date there was >> no problem, but a new Manager has come in Allahabad Bank he refused >> him to give payment through cheque when he had sent his son for >> withdrawel of cash, his son is of 20 years old, the manager did not >> returned the cheque & said cheque could not be issued to blind >> persons, though this blind person signature is very clear and he is >> using for the past 10 years, friends please give suggestions what >> action can be taken against the Allahabad Bank Manager, Timarpur >> Branch, Delhi. >> >> -- >> vivekananda Ph-9868954833, skype: vivekkavya, FB: vivek doddamani. >> >> >> >> Register at the dedicated AccessIndia list for discussing accessibility >> of >> mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please >> visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> > > > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
