Hi,
Since no one seems interested in Gold Support, the main feature of
which is hotfixes, I would like to propose an alternative.
Instead of paying $700 a year for unlimited hotfixes and direct email
support, I would like to propose a per-hotfix fee of $270, available
to those who are in the Premium support program.
In other words, let's say you find a bug that is causing real trouble
for your mission-critical application. After I look into it, I
determine that it is a bug and that there is no workaround. At that
point you have two choices:
1. Report the bug in the issue tracker and wait until the next release.
2. Ask me to fix the bug immediately. When the fix is complete, you
pay $270 and I deliver the fix.
If you compare my cost to that of other software vendors, I think you
will find this to be an extremely reasonable cost for the service
provided.
Thoughts?
Regards,
Aparajita
www.aparajitaworld.com
"If you dare to fail, you are bound to succeed."
- Sri Chinmoy | www.srichinmoy.org
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