Aparajita
This seems fair to me, and if we chose not to pay the $270 for an
"immediate" fix, then we would just wait for the next update cycle.
However, perhaps a "cap" on the number of "paid" hot fixes would be in
order?
Since you can get "unlimited" hot fixes if you are a member of Gold
support (for $700) then maybe 3 hotfixes ($270 Premium [required], 3
hotfixes @ $270 each == total cost $1080.00)
If you want to have access to unlimited hotfixes, then $700 Gold
support is your program.
Regards
Mike Erickson
Automated Solutions Group
On Jul 31, 2008, at 1:29 PM, Aparajita Fishman wrote:
Hi,
Since no one seems interested in Gold Support, the main feature of
which is hotfixes, I would like to propose an alternative.
Instead of paying $700 a year for unlimited hotfixes and direct
email support, I would like to propose a per-hotfix fee of $270,
available to those who are in the Premium support program.
In other words, let's say you find a bug that is causing real
trouble for your mission-critical application. After I look into it,
I determine that it is a bug and that there is no workaround. At
that point you have two choices:
1. Report the bug in the issue tracker and wait until the next
release.
2. Ask me to fix the bug immediately. When the fix is complete, you
pay $270 and I deliver the fix.
If you compare my cost to that of other software vendors, I think
you will find this to be an extremely reasonable cost for the
service provided.
Thoughts?
Regards,
Aparajita
www.aparajitaworld.com
"If you dare to fail, you are bound to succeed."
- Sri Chinmoy | www.srichinmoy.org
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