On 22.03.2012 12:27, Sebastian Kügler wrote:
Putting it into context: bugs get assigned to the wrong product all the time in bugzilla, not being at the top of the list might make it less likely for us, but
I know that the name is not the only reason why people report bugs in the wrong product. But probably the name "Active", which is not the name of the product, causes them to make even more mistakes. And even the description says "Active Project". This is bad branding imo. Our product is called "Plasma Active", not "Active", not "Active Project". This has to be communicated consistently, everywhere, even in the bug tracker.
what we really want is smarter reporters who do look at the list and not "hm, Active is not an adjective, but a name".
Sorry, but this makes the usability professional me cringe. "What we want is smarter users" is the one argument against improving usability that we can never accept. And giving something a label that is familiar to users is an important aspect of usability, also for bug trackers. Sure, users will still make mistakes even with the correct label, but if we can help them make fewer mistakes, we should do so.
Cheers, Thomas _______________________________________________ Active mailing list [email protected] https://mail.kde.org/mailman/listinfo/active
