RA doesn't always work the first time I try it. Sometimes I have to try
twice to get it working. When I originally set up RA in our computer
labs I found that it would attempt to log in but then fail to connect
after it looked like it was going to finish logging in. After some
troubleshooting, I discovered that I had group policy security setting
that was interfering with it. I can't remember what the setting was,
but I remember that it was obscure and didn't really seem like it had
anything to do with remote assistance. You can see if that's your
problem by removing the GP settings from a test machine.
Paul Wilkinson
865-974-0649
2422 Dunford Hall
OIT Lab Services
University of TN, Knoxville
Cothern Jeff D. Team EITC wrote:
Windows XP SP2 machines
I have followed the guidance in kb301527
<http://support.microsoft.com/kb/301527>
The windows Firewall is turned off completely. Both machines are in the
same domain. A Domain admin on one XP machine is trying to offer
assistance to another XP machine. I put the machine name in and hit
connect and it errors out saying connection failed. Cannot find any
information in the event log. I am able to connect to \\machinename\C$
<file:///\\machinename\C$> so definitely have admin rights.
Anyone have any other ideas not put into the above KB article?
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