We hired a new help desk person this month.  I'm trying to give her the ability to administer certain request (unlock user accounts, reset passwords.....).  I've tried accomplish by following: http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/activedirectory/stepbystep/ctrlwiz.mspx
 
Everything seems to work fine on new accounts, but she cannot administer anything on existing/old accounts.  She keeps getting access denied
 
Thanks for your time in advance
 
Louis

 

 

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