I apologize for not receiving your question, Larry.

Are you using GPO in your organization to manage printers.

Please visit the link below. It will show you how to  Managing Printers
Using Group Policy.

http://www.windowsnetworking.com/articles_tutorials/Managing-Printers-Gr
oup-Policy-Part2.html

The link will take you to the 2nd part of the initial article. Within
it, there is a link to the first part.

I hope it helps. 

-Shariff

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Larry Wahlers
Sent: Thursday, March 23, 2006 11:13 AM
To: [email protected]
Subject: RE: [ActiveDir] Manage printers?

Thanks for your replies, gentlemen.

Shariff wrote:
> Check the 'Security' tab under printer properties and check to see if 
> the 'Print Manager's group' is there.

Shariff, if you mean the "Print Operators" built-in group, it's not
there. What's worse, I can't even add it. When I go to add the group,
it's not in the list.

Brian Desmond wrote:

> Ensure the helpdesk user has the ability to "Manage Documents" in the 
> ACL of the printer.

I can do that, and my testing shows this will work, but we have over 200
printers spread out over a half-dozen servers! Do I really have to add
this individual user to the security tab of each printer, and remember
to do the same every time we install another printer? I was hoping that
simply being a member of the built-in Print Operators group would
automagically give her the required privs to manage documents for all
printers in the domain. Isn't there some way to make that happen?

I could also simply make her a power user on each of the printservers,
but that's more privs than I'm willing to give!

Thanks, all, for your continued help.

--
Larry Wahlers
Concordia Technologies
The Lutheran Church - Missouri Synod
mailto:[EMAIL PROTECTED]
direct office line: (314) 996-1876



> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Larry Wahlers
> Sent: Tuesday, March 21, 2006 10:56 AM
> To: [email protected]
> Subject: [ActiveDir] Manage printers?
> 
> Hello, colleagues. We're using Windows 2003 Active Directory, not yet
> elevated to native 2003 mode. I have a help desk person who 
> needs to be
> able to delete print jobs from network printers. She is in the Print
> Operator's group, but whenever she tries to delete a job for 
> a user she
> gets an access denied message. 
> 
> What can I do to give her the ability to manage print jobs?
> 
> --
> Larry Wahlers
> Concordia Technologies
> The Lutheran Church - Missouri Synod
> mailto:[EMAIL PROTECTED]
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