Ensure that there is no filter view on that Outlook client.
Attach via remote access to those workstations. There are times that
the end user has clicked things in Outlook. It's amazing how things
just work when I walk near a desktop.. don't know what that is...
If you can see the ost file still on the workstation, they are still there.
(and you don't have to use so many !!!! and ??????? you know ;-)
Milton Sancho wrote:
I have a Win 2003 -installed exchenge server 2003
Scenario:
I have an user who has configure her exchange mailbox properly; the
user is using a cache mode file(.ost), so far good. Yesterday I
configured her laptop because she is leaving the country, I configured
(Exchange access over HTTP) plus option Cache Mode. But 2 hours later
the user call me telling me she lose all the e-mails of the day !!!!!!
. I checked and she was right . The e-mails were not there ??????????
However I found all the e-mails in the server (Message Tracking Center)
Two days ago an IT guy remove the mailbox from other user (Computer
maintenance) then he reconfigured the mailbox and set to use a new
.ost file the last one was 480MB, but now ... the user call me telling
me can not find a lot e-mails that he received. ?????????? ... The
same all the e-mails are in the server but not in the client????
I am not sure what is going on ?? Please comments to solve this situation.
Thank You ...
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