In System, Remote in the control panel, under Remote assistance, in
advanced the box to allow it to be controlled remotely is checked right?
Mike Guest wrote:
PS: forgot to mention. XP box is a domain member, windows firewall
disabled
Mike Guest
IT Solutions
*HML
*Padiham DDI: +44 (0)1282 682550
Internal Extension: (61) 2550
------------------------------------------------------------------------
*From:* Mike Guest
*Sent:* 24 October 2006 10:30
*To:* [email protected]
*Subject:* [ActiveDir] OT: Issue with remote assistance offers
Anyone seen this before?
I have an xp box sitting behind an internal firewall (long story) that
I want to be able to offer unsolicited remote assistance to. I can
already RDP to the box, but the session on that box I want to offer
assistance to is already an RDP session, so that solution’s out.
I have opened TCP135 and 3389. I can create an offer on the remote
system (as a file), move it to my machine and successfully initiate an
RA session.
However, when I try to initiate an RA session without an invite, the
help and support center window freezes for about 30 seconds then tells
me “The remote machine does not exist or is unavailable” – I’ve tried
both by name and by IP
I’ve double-checked with a port scanner and 135 is definitely open (as
is 3389, but I couldn’t do the invited RA or RDP without that)
Anybody?
Thanks
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