Yes. I can get remote assistance running if the client makes the request (using a file) it's only admins offering assistance that I can't get working.
Thanks Mike Guest IT Solutions HML Padiham DDI: +44 (0)1282 682550 Internal Extension: (61) 2550 -----Original Message----- From: Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] [mailto:[EMAIL PROTECTED] Sent: 24 October 2006 15:00 To: ActiveDir@mail.activedir.org Subject: Re: [ActiveDir] OT: Issue with remote assistance offers In System, Remote in the control panel, under Remote assistance, in advanced the box to allow it to be controlled remotely is checked right? Mike Guest wrote: > > PS: forgot to mention. XP box is a domain member, windows firewall > disabled > > Mike Guest > IT Solutions > *HML > *Padiham DDI: +44 (0)1282 682550 > Internal Extension: (61) 2550 > > ------------------------------------------------------------------------ > > *From:* Mike Guest > *Sent:* 24 October 2006 10:30 > *To:* activedir@mail.activedir.org > *Subject:* [ActiveDir] OT: Issue with remote assistance offers > > Anyone seen this before? > > I have an xp box sitting behind an internal firewall (long story) that > I want to be able to offer unsolicited remote assistance to. I can > already RDP to the box, but the session on that box I want to offer > assistance to is already an RDP session, so that solution's out. > > I have opened TCP135 and 3389. I can create an offer on the remote > system (as a file), move it to my machine and successfully initiate an > RA session. > > However, when I try to initiate an RA session without an invite, the > help and support center window freezes for about 30 seconds then tells > me "The remote machine does not exist or is unavailable" - I've tried > both by name and by IP > > I've double-checked with a port scanner and 135 is definitely open (as > is 3389, but I couldn't do the invited RA or RDP without that) > > Anybody? > > Thanks > > > > ********************************************************************* > This email is intended only for the addressee named above. As this > email may contain confidential or privileged information, if you are > not the named addressee or receive this message in error, please > notify us immediately, delete it and do not make use of or copy it. > > This message is protected by copyright. HML accepts no responsibility > for viruses found in this message or any file attachment. > > Homeloan Management Limited > Registered in England No. 2214839 > 1 Providence Place, Skipton, North Yorkshire BD23 2HL > > ********************************************************************** > > > > ********************************************************************* > This email is intended only for the addressee named above. As this > email may contain confidential or privileged information, if you are > not the named addressee or receive this message in error, please > notify us immediately, delete it and do not make use of or copy it. > > This message is protected by copyright. HML accepts no responsibility > for viruses found in this message or any file attachment. > > Homeloan Management Limited > Registered in England No. 2214839 > 1 Providence Place, Skipton, North Yorkshire BD23 2HL > > ********************************************************************** List info : http://www.activedir.org/List.aspx List FAQ : http://www.activedir.org/ListFAQ.aspx List archive: http://www.mail-archive.com/activedir@mail.activedir.org/ ********************************************************************* This email is intended only for the addressee named above. As this email may contain confidential or privileged information, if you are not the named addressee or receive this message in error, please notify us immediately, delete it and do not make use of or copy it. This message is protected by copyright. HML accepts no responsibility for viruses found in this message or any file attachment. Homeloan Management Limited Registered in England No. 2214839 1 Providence Place, Skipton, North Yorkshire BD23 2HL ********************************************************************** List info : http://www.activedir.org/List.aspx List FAQ : http://www.activedir.org/ListFAQ.aspx List archive: http://www.mail-archive.com/activedir@mail.activedir.org/
