Hello everyone -

We are currently updating our policy and process for service review (library, 
bookstore, IT, advising, lab services, parking, admissions, etc. - all college 
services) using a quality improvement approach.  Does any other institution 
have a service review policy, or guidelines/processes for reviewing services?

Darlene Johnson
Planning and Policy Specialist | Strategic Planning and Analysis
Red Deer College | 100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work 403.342.3367 | fax 403.343.4028
www.rdc.ab.ca<http://www.rdc.ab.ca/> | when you get here you understand

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