Claudio, I seem to remember a similar problem when I updated, unfortunately that was a long time ago and I totally forget the workaround. I think it had to do with the file name of the Premiere Pro.exe file or something to do with the directory for the encoder being different that the application?
I no longer have 1.5 installed so I can't check it out here. You may want to search the Adobe Support Forums for the answer. Sorry I couldn't be more helpful! Jeff Claudio Franzetti wrote: > > > Jeff: > I downloaded the patch you say, and when I begin the installation, shows > a window saying: > > "This installer updates the Adobe Media Encoder to include the latest > versions of the MainConcept MPEG encoding files. This update is > recommended for any user experiencing the following issues: "Adobe > Premiere Pro failed to return a video frame. Canceling the operation." > Or an "Out of memory" error when using the Premiere Pro Export to DVD > feature. This version includes an enhancement which fixes this MPEG > encoding failure and error" > > So, the above says that the patch is the correct one. > > But, when the installation goes on, appears other window saying: > > "The program cannot update the installed version of Adobe Media Encoder > because of the following reason: The destination directory does not > contain any files to update. Please make sure you select the directory > where Premiere Pro is installed" > > But, in the installation, I choose the correct folder where PPro is > installed ! > > So, the update cannot continue, and I have the problem not solved. > > Any suggestion ?? > > Thanks a lot! > > Claudio > > ----- Original Message ----- > From: J White > To: [email protected] > <mailto:Adobe-Premiere%40yahoogroups.com> > Sent: Sunday, November 25, 2007 12:30 AM > Subject: Re: [AP] problems with export > > If I remember correctly, that error is caused by a bug in the encoder. > You need to go to the Adobe site and get the update to the encoder. The > file name I have is: > > Adobe_Media_Encoder_PPro1.5_Update_v1.1.exe > > Good luck, > > Jeff White > > claudiofranzetti wrote: > > > > > > Hello group > > I recently formated my pc and reinstalled Adobe Premiere Pro 1.5 > > > > But now, when I try to export my edited job to a mpeg2 file, the > > process stops and a window appears saying: > > "Adobe Premiere failed to return a video frame. Cancelling the > > operation" > > (you can see the alert window here: > > http://www.franzetti.com.ar/varios/error.jpg > <http://www.franzetti.com.ar/varios/error.jpg> > > <http://www.franzetti.com.ar/varios/error.jpg > <http://www.franzetti.com.ar/varios/error.jpg>> ) > > > > Also, I Try to export again some AVI files that were exported with no > > problems before the reinstalation, but the process failed again. > > > > And, I try to export to .avi (export movie option) the process freeze > > and nothing happens.. > > > > I think is a AP problem, but I will not reinstall it after som answer > > about a similar problem is posted here. > > > > Please, If someone knows where is the problem answer the post !! > > [Non-text portions of this message have been removed] > > Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/Adobe-Premiere/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/Adobe-Premiere/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
