Sorry, no suggestions, just questions.
After CS3 was uninstalled, was the system shut down and rebooted before
attempting to reinstall the same software?
Also, was/is there an anti-virus program (one that monitors files) running
on this system?
Lee
From: [email protected] [mailto:[email protected]]
On Behalf Of Tonya
Sent: Friday, August 24, 2012 9:53 AM
To: [email protected]
Subject: [AP] CS3 won't open~~can't uninstall
Adobe Premiere Pro CS3
Windows XP Home Edition
I use premiere pro on a daily basis this time of year. I tried opening it
one morning and it started opening the purple banner came up and went
throught all the components, but when the window tried to open it only came
up with the top toolbar then immediately shut down. Will not open.
After trying multiple fixes, I decided to try to reinstall. I went to
control panel and clicked change/uninstall and it went through the motions.
I put the disc in to reinstall, put in the serial # and thought I had
completed installation HOWEVER, I forgot that my computer was not hooked to
the internet hence did not register with Adobe (I have since hooked it up to
the internet and still nothing).
Now I cannot uninstall, when I click on it it does nothing. My son has a
disc containing CS3 suit, when we tried to install it from there it says
that pro and encore are already installed.
We have tried repairing C drive, repairing Windows with the Windows disc,
which is why we are believing its an Adobe problem.
The only thing that I did to the computer was I inadvertantly disconnected a
portable hard drive without clicking the "safely remove hardware". I've been
told that shouldn't make any different, but thought Id mention it. Also, I
had my Epson printer software opened at the same time of the premiere
problem and when I later tried to open the file I was using at the same
time, I got an error saying it was either not an Epson file or it was
corrupt. That is why at first I thought it was a Windows problem. As near as
I can tell everything else on the computer is functioning properly.
It is hardly ever connected to the internet because that's how I lost
Premiere 6.5~~automatic update of Service Pack 2 rendered it usele
Thanks for any help or suggestions
Tonya
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