Steve, Sorry to be flippant, but welcome to the ultimate foobar (and lies) created by IBM and Tivoli!!!
I am in the same boat. For AIX support, go to IBM and for TSM support go to Tivoli. Updates for the 3466 specific code (scripts, etc.)? Good luck finding someone at IBM or Tivoli to claim responsibility for this product. Infact, I have been told [by Tivoli] that with 4.2, you can kiss those unlimited licenses that come with the 3466 good bye. And, if you happen to upgrade TSM using the version that is available on the website, expect problems because IBM made changes to the code to make it work better that the GA version (check out some of the server options; the values they have been set to don't exist). I was told to upgrade to 3.7.4 when I addded a 3583 library by Tivoli support and when I had problems, they told me to talk to IBM AIX support and IBM AIX support said no way because a separate AIX contract was needed. My IBM sales folks headed for the hills when I brought this issue up with them. And, Tivoli? They just rolled up their eyes and essentially said "sorry, but too bad so sad!", buy another system. And, I am still at 3.7.4!!!!! I cannot imagine what it's going to be like when it comes time for 4.2 (if a version is available for the 3466)!! Mahesh Tailor WAN/NetView/TSM Administrator Carilion Health System Voice: 540-224-3929 Fax: 540-224-3954 >>> [EMAIL PROTECTED] 10/31/01 10:34AM >>> We purchased a 3466 solution less than 2 years ago when we brought TSM in as our Enterprise Backup Solution. One of the biggest selling points was that IBM handles all the maint/support issues with hardware/aix/tsm. Our understanding was that our maintenence cost covered aix as well as tsm upgrades as they became available. Now we are told that the move from 3.7.3.8 to 4.2.? is not covered under that agreement so we can expect to shell out some significant bucks. Was anyone else out there surprised by this or are we the only ones who didn't read the fine print? Steve Schaub Haworth, Inc email: [EMAIL PROTECTED] No trees were killed in the sending of this message. However a large number of electrons were terribly inconvenienced.
