Dear List, I'm compelled to ask you to please stop bagging the TSM development and support folks.
TSM is a very complex product running in very complex environments, no two of which are the same. It runs on multiple platforms both client and server. The product has evolved a long way from its origins, as has the computing environment in general - I am sure that many of the original assumptions that the developers made are no longer valid. For example, who, ten years ago would have thought that a 3TB disk store might be a cheap proposition? The TSM folks have contantly improved their product in response to user input and client OS developments - again some of these changes may well go against the philosophy of the product - take windows system objects for an instance. Change = vulnerabilty to error in the short term. As to support expertise, this is a niche product with few users. Level one and even level 2 folks need time to become familiar with it and they do that the same way as we do, by interacting with the product (or in their case with users of the product who have problems). Would you like to be a level 3 expert in TSM who spends your day doing lower expertise support tasks? I don't think so. And those level three folks are needed to enhance debug and develop the TSM product line. Finally I need to remind us all that TSM patches are just that, Patches designed to fix a particular problem. Whilst it is sometimes impossible to avoid the "upgrade waltz" that someone here has recently mentioned, upgrading to a patch level should only be done *if you are affected by the problem that the patch addresses*. If you don't have the problem, go to the maintenance level, not the latest patch. Shooting at the development and support folks is easy and feels good in the short term for the poster, but it is depressing in the long run for them and for the rest of the list, and, ultimately futile. I'd ask you all to think twice before firing off the next salvo. Steve Harris (Asbestos suit donned!) AIX and TSM Admin Queensland Health, Brisbane Australia ********************************************************************** This e-mail, including any attachments sent with it, is confidential and for the sole use of the intended recipient(s). This confidentiality is not waived or lost if you receive it and you are not the intended recipient(s), or if it is transmitted/ received in error. Any unauthorised use, alteration, disclosure, distribution or review of this e-mail is prohibited. It may be subject to a statutory duty of confidentiality if it relates to health service matters. If you are not the intended recipient(s), or if you have received this e-mail in error, you are asked to immediately notify the sender by telephone or by return e-mail. You should also delete this e-mail message and destroy any hard copies produced. **********************************************************************
