Steve, this is almost certainly a VSS issue non-specific to TSM (except that TSM uses VSS).
Put the following into a script (say, vsslist.cmd), then run it: @echo off echo %date%%time% vssadmin list writers echo %date%%time% How long does vssadmin list writers take to complete? Best regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Product Development Level 3 Team Lead Internal Notes e-mail: Andrew Raibeck/Tucson/i...@ibmus Internet e-mail: [email protected] IBM Tivoli Storage Manager support web page: http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html The only dumb question is the one that goes unasked. The command line is your friend. "Good enough" is the enemy of excellence. "ADSM: Dist Stor Manager" <[email protected]> wrote on 02/13/2009 08:35:37 AM: > [image removed] > > Re: TSM Client GUI hanging at initializing > > Steve Stackwick > > to: > > ADSM-L > > 02/13/2009 08:38 AM > > Sent by: > > "ADSM: Dist Stor Manager" <[email protected]> > > Please respond to "ADSM: Dist Stor Manager" > > Here's the output from the trace. Looks like Andy's VSS thoughts were right > on, because there's kind of a long gap (almost 4 hours!) between the dsm > start and it's appearance: > > 02/12/2009 17:25:05.745 [000700] [1096] : vssreq.cpp (1416): > VssRequestor::InitializeVss(): VSS[SetBackupState] > 02/12/2009 17:25:05.745 [000700] [1096] : vssreq.cpp (2160): > VssQuerySystemWriters(): Entry --- querying for files to exclude from > backup.. > 02/12/2009 17:25:05.745 [000700] [1096] : vssreq.cpp (2166): > VSS[GatherWriterMetadata] > 02/12/2009 17:25:05.745 [000700] [1096] : vssreq.cpp (8431): > VssRequestor::QueryStatus(): VSS - waiting for asynchronous operation to > complete for caller 'VssQuerySystemWriters()' > 02/12/2009 21:05:25.427 [000700] [1096] : vssreq.cpp (2185): > VssQuerySystemWriters(): Asynchronous GatherWriterMetadata finished. > 02/12/2009 21:05:25.427 [000700] [1096] : vssreq.cpp (2189): > VSS[GetWriterMetadataCount] > 02/12/2009 21:05:25.427 [000700] [1096] : vssreq.cpp (2201): > VssQuerySystemWriters(): Number of writers that responded: 7 > > Now, what to do? I''ve told the admin that they may have a problem with VSS > on this server, but maybe it's a client bug? > > Steve > On Thu, Feb 12, 2009 at 5:15 PM, Andrew Raibeck <[email protected]> wrote: > > > My guess is that the slow startup is VSS-related. > > > > Try adding this to your options file: > > > > traceflags service > > tracefile c:\somefilename > > > > (you can name the trace file whatever you want, enclose in double quotes if > > the file name contains blanks) > > > > Then start dsmc and wait for the prompt to appear. > > > > After you get the prompt, quit out of the client. > > > > Then look in the trace... while much of it might not make sense, what you > > want to focus on is the time stamps that begin each line of trace output. > > Look for a large gap between two trace lines, which would indicate at that > > point in the trace, the client attempted to call some function and > > experienced a delay. > > > > Alternatively, it might not be one big time gap, but lots of smaller (but > > not insignificant) gaps in time. > > > > Best regards, > > > > Andy > > > > Andy Raibeck > > IBM Software Group > > Tivoli Storage Manager Client Product Development > > Level 3 Team Lead > > Internal Notes e-mail: Andrew Raibeck/Tucson/i...@ibmus > > Internet e-mail: [email protected] > > > > IBM Tivoli Storage Manager support web page: > > > > http://www.ibm.com/software/sysmgmt/products/support/ > IBMTivoliStorageManager.html > > > > > > The only dumb question is the one that goes unasked. > > The command line is your friend. > > "Good enough" is the enemy of excellence. > > > > "ADSM: Dist Stor Manager" <[email protected]> wrote on 02/12/2009 > > 05:07:55 PM: > > > > > Re: TSM Client GUI hanging at initializing > > > > > > Steve Stackwick > > > > > > to: > > > > > > ADSM-L > > > > > > 02/12/2009 05:09 PM > > > > > > Sent by: > > > > > > "ADSM: Dist Stor Manager" <[email protected]> > > > > > > Please respond to "ADSM: Dist Stor Manager" > > > > > > Note that, on the same machine, I just installed the SQL Server TDP and > > it > > > works just fine, connects to the TSM server, backs up, etc. This has got > > to > > > be a client bug. > > > > > > On Thu, Feb 12, 2009 at 4:57 PM, Thomas Denier < > > > [email protected]> wrote: > > > > > > > -----Steve Stackwick wrote: ----- > > > > > > > > >I have a W2K3 SP2 32bit server whose brand new TSM 5.5.1 client > > > > >install is behaving peculiarly. The GUI hangs at Initializing > > > > >(though it does start after a *LONG* time), the command line hangs > > > > >at an open window, likewise. > > > > >The usual suspects: this is not a cluster, and the admin sez he > > > > >tried to apply the VSS fix and was told it was superseded by what > > > > >was already on the machine. Any clues? > > > > > > > > Is there any chance that the DNS servers are specificed incorrectly > > > > and you are waiting for a succession of queries to time out? The > > > > quick test for this is to specify the server address in dotted > > > > decimal form. This eliminates any dependence on DNS, and hence > > > > will eliminate the delay if it is due to DNS problems. > > > > > > > > > > > > > > > > -- > > > Stephen Stackwick > > > Jacob & Sundstrom, Inc. > > > 401 East Pratt St., Suite 2214 > > > Baltimore, MD 21202-3003 > > > (410) 539-1135 * (866) 539-1135 > > > [email protected] > > > > > > -- > Stephen Stackwick > Jacob & Sundstrom, Inc. > 401 East Pratt St., Suite 2214 > Baltimore, MD 21202-3003 > (410) 539-1135 * (866) 539-1135 > [email protected]
