Sergio, I'm so glad to hear I'm not the only one who finds this incredibly annoying. It's a bogus message - any time you do a complex search (i.e., more than 2 keywords) the search times out and you get the "search temporarily unavailable" message. Do a simpler search, it will work. (Not that you get what you need, of course.)
Actually there IS a way to contact the portal administrator. You'll just be sorry if you do, it's a waste of time. I did, and complained about the problem. Got back the response "there isn't any problem, it's up". (Well, yeah, depending on what you search for.) So I explained the problem again, told them I would send a screen shot of the message. They told me "we can't accept a screen shot, send it to this address instead......xxxxxxx". I sent it to that address, they told me "we don't support that site". And so it continued downhill. What we need is a name. Of a human. Next year at PULSE, would someone please track down a human who has some responsibility for customer service and post it back here? We need to be able to take these complaints somewhere rather than an anonymous link with no accountability. Thanks Wanda -----Original Message----- From: ADSM: Dist Stor Manager [mailto:[email protected]] On Behalf Of Sergio O. Fuentes Sent: Tuesday, October 29, 2013 1:56 PM To: [email protected] Subject: [ADSM-L] IBM Support Portal Search Is it me, or is anyone else running into this issue: 9 out of 10 times I try and do a search (with or without my IBM ID) on the support portal search page, I get a "Search is temporarily unavailable" error message. This is really really frustrating and the only way I've found to clear the error is to purge my browser of ALL IBM cookies. I'm not even sure if that actually works all the time. I remember being irritated at some point when that didn't work either. Now there's a link on the portal page that says that the portal is getting a new lookŠ great.. how about working on the functionality. I'm not even sure how I would get a complaint across to IBM about the portal messages. There's no way direct way to contact IBM's portal administrators with any issues and errors. Any thoughts, corrective actions? This happens on any number of browsers. I mainly use Firefox on Mac (but I get similar errors with other browsers on other platforms). Sergio U. of Maryland
