Hi - I read the thread and will ask for help. I do not work in this area, but I am doing my best to get this issue escalated so it does not persist. Angela
---------------------------------------------------------------- Angela Robertson IBM Software Group Durham, NC 27703 [email protected] ---------------------------------------------------------------- "ADSM: Dist Stor Manager" <[email protected]> wrote on 10/29/2013 07:28:10 PM: > "Prather, Wanda" <[email protected]> > Sent by: "ADSM: Dist Stor Manager" <[email protected]> > > 10/29/2013 07:28 PM > > Please respond to > "ADSM: Dist Stor Manager" <[email protected]> > > To > > [email protected], > > cc > > Subject > > Re: [ADSM-L] IBM Support Portal Search > > Sergio, > I'm so glad to hear I'm not the only one who finds this incredibly annoying. > It's a bogus message - any time you do a complex search (i.e., more > than 2 keywords) the search times out and you get the "search > temporarily unavailable" message. > Do a simpler search, it will work. (Not that you get what you need, > of course.) > > Actually there IS a way to contact the portal administrator. You'll > just be sorry if you do, it's a waste of time. > I did, and complained about the problem. > Got back the response "there isn't any problem, it's up". > (Well, yeah, depending on what you search for.) > > So I explained the problem again, told them I would send a screen > shot of the message. > They told me "we can't accept a screen shot, send it to this address > instead......xxxxxxx". > I sent it to that address, they told me "we don't support that site". > And so it continued downhill. > > What we need is a name. > Of a human. > Next year at PULSE, would someone please track down a human who has > some responsibility for customer service and post it back here? > We need to be able to take these complaints somewhere rather than an > anonymous link with no accountability. > > Thanks > Wanda > > -----Original Message----- > From: ADSM: Dist Stor Manager [mailto:[email protected]] On > Behalf Of Sergio O. Fuentes > Sent: Tuesday, October 29, 2013 1:56 PM > To: [email protected] > Subject: [ADSM-L] IBM Support Portal Search > > Is it me, or is anyone else running into this issue: > > 9 out of 10 times I try and do a search (with or without my IBM ID) > on the support portal search page, I get a "Search is temporarily unavailable" > error message. This is really really frustrating and the only way > I've found to clear the error is to purge my browser of ALL IBM > cookies. I'm not even sure if that actually works all the time. I > remember being irritated at some point when that didn't work either. > > Now there's a link on the portal page that says that the portal is > getting a new lookŠ great.. how about working on the functionality. > > I'm not even sure how I would get a complaint across to IBM about > the portal messages. There's no way direct way to contact IBM's > portal administrators with any issues and errors. Any thoughts, > corrective actions? > > This happens on any number of browsers. I mainly use Firefox on Mac > (but I get similar errors with other browsers on other platforms). > > Sergio > U. of Maryland >
