Hi Eric,
i just tried it and i'm still seeing this issue.

Thanks
Melissa

On 6 jan, 16:19, AdWords API Advisor <[email protected]>
wrote:
> Hi Melissa,
>
> I received the email and looked at the ad group, and everything
> appears to be normal.  I don't see any records in the logs of requests
> made against this ad group in the last 10 days.  Are you still seeing
> this issue?
>
> Best,
> - Eric
>
> On Jan 6, 6:53 am, Melissa <[email protected]> wrote:
>
> > Thanks Eric, I resend the email
>
> > On 5 jan, 18:15, AdWords API Advisor <[email protected]>
> > wrote:
>
> > > Hi Melissa,
>
> > > Unfortunately that mailbox doesn't keep messages for that long.  Can
> > > you please resend the email and update this thread after you have done
> > > so?
>
> > > Thanks,
> > > - Eric
>
> > > On Jan 5, 11:02 am, Melissa <[email protected]> wrote:
>
> > > > I sent it on 17/12/09
>
> > > > On 4 jan, 13:35, AdWords API Advisor <[email protected]>
> > > > wrote:
>
> > > > > Hi Melissa,
>
> > > > > I couldn't find any email from you in that inbox.  When did you send
> > > > > it?
>
> > > > > Best,
> > > > > - Eric
>
> > > > > On Jan 4, 1:07 pm, Melissa <[email protected]> wrote:
>
> > > > > > I wrote to adwords api and i'm waiting for further investigation
>
> > > > > > On 14 déc 2009, 10:25, AdWords API Advisor
>
> > > > > > <[email protected]> wrote:
> > > > > > > Hi Melissa,
>
> > > > > > > To further investigate I will need the ID of the ad group in
> > > > > > > question.  Please email it to [email protected] and 
> > > > > > > then
> > > > > > > update this thread afterwards.
>
> > > > > > > Best,
> > > > > > > - Eric Koleda, AdWords API Team
>
> > > > > > > On Dec 11, 2:51 pm, Melissa <[email protected]> wrote:> 
> > > > > > > We're currently using the v13 of the API and running a 
> > > > > > > synchronization
> > > > > > > > process on a campaign.  For each adgroup of the campaigns we're
> > > > > > > > calling "getAllCriteria".  Everything works fine (as it always 
> > > > > > > > does)
> > > > > > > > except for a particular adgroup.  When we call the function on 
> > > > > > > > this
> > > > > > > > adgroup we're getting a "(500)Internal Server Error".  We 
> > > > > > > > waited a few
> > > > > > > > days to see if the problem would go away on it's own (as they 
> > > > > > > > always
> > > > > > > > do), but no luck this time, we consistently get the Internal 
> > > > > > > > Server
> > > > > > > > Error.  The same call works normally for all other adgroups 
> > > > > > > > (and for
> > > > > > > > all other adgroups of other campaigns as well).  The adgroup 
> > > > > > > > happens
> > > > > > > > to be deleted, but so are some of the other adgroups of the 
> > > > > > > > campaign.
>
> > > > > > > > Where do we go from here? What else should I post to get some 
> > > > > > > > help.
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