Hi Luca,

Thank you for reaching out to the Google Ads API support team. I hope that all 
of you are doing well today.

I can see that you have encountered the USER_PERMISSION_DENIED error. This 
error usually indicates that the authorized customer does not have access to 
the operating customer.

That being said, you will need to ensure that the user / email address you used 
to generate the OAuth2 credentials indeed has access to the account in your 
request. If the user / email address has access or is associated with the MCC / 
manager account, you will need to specify the MCC / manager account's ID 
without hyphens (-) as the value of the login-customer-id field.

Let us know how it goes on your end if this resolves your issue. If the error 
persists after trying the suggested solution, then you may provide to us the 
complete API logs (request and response with the request-id) generated along 
with the email address used to generate the OAuth2 credentials from your end so 
we can investigate further.

You can provide it via Reply privately to the author option. If this option is 
not available, then send it instead on this email address 
[email protected]

Reference links:

USER_PERMISSION_DENIED: 
https://developers.google.com/google-ads/api/docs/best-practices/common-errors?hl=en#authorizationerror
OAuth2 credentials: 
https://developers.google.com/google-ads/api/docs/oauth/cloud-project?hl=en#create_a_client_id_and_client_secret
access: 
https://support.google.com/google-ads/answer/9978556?visit_id=637628826037447236-382779227&rd=1
login-customer-id: 
https://developers.google.com/google-ads/api/docs/concepts/call-structure#cid
request: 
https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request
response: 
https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response
request-id: 
https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id

This message is in relation to case "ref:_00D1U1174p._5004Q2n6Dym:ref"

Thanks,

Google Ads API Team

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  • US... Luca Demmel
    • ... 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum

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