Thank you for looking into this, Takeshi. I've replied to you privately
about the account number.
Thanks much,
Bin
On Sunday, December 1, 2013 9:37:07 PM UTC-8, Takeshi Hagikura (AdWords API
Team) wrote:
>
> Hi Bin,
>
> Can you please share the account number and the exact same request XML (if
> possible) to narrow down the issue?
> (If you don't want publish it, you can "reply to the author" from the top
> right)
>
> Also let me confirm, is it still happening currently?
> We had the similar issue few weeks ago, but the issue has resolved.
>
> Best,
> - Takeshi, AdWords API Team
>
> On Thursday, November 28, 2013 3:48:18 AM UTC+9, mailman wrote:
>>
>> Hi,
>>
>> We are getting ERROR_GETTING_RESPONSE_FROM_BACKEND error consistently for
>> 2 days whenever we try to get an Ad Performance Report for one of our
>> account (using 201306 API). The account contains many Product Listing Ads.
>>
>> The report download request is as below. It has been always working until
>> 2 days ago. During the last 2 days, we tried the download several times
>> during different time of day and it always gets
>> ERROR_GETTING_RESPONSE_FROM_BACKEND.
>>
>> {
>>
>> 'reportName': 'Yesterday AD_PERFORMANCE_REPORT',
>>
>> 'dateRangeType': 'YESTERDAY',
>>
>> 'reportType': 'AD_PERFORMANCE_REPORT',
>>
>> 'downloadFormat': 'GZIPPED_CSV',
>>
>> 'selector': {
>>
>> 'fields': ['ExternalCustomerId', 'CampaignId', 'CampaignStatus'
>> ,
>>
>> 'AdGroupId', 'AdGroupStatus', 'Id', 'PromotionLine',
>> 'Status']
>>
>> },
>>
>> # Enable to get rows with zero impressions.
>>
>> 'includeZeroImpressions': 'true'
>>
>> }
>> Could someone help figuring out why it stopped working? I can share the
>> account number if it helps investigation.
>>
>> Thanks much,
>> Bin
>>
>>
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