Hi Takeshi, If it helps, I've found this is only failing intermittently. The following request gave two different responses at various times.
<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201309"; xmlns:ns2=" https://adwords.google.com/api/adwords/cm/v201309";><SOAP-ENV:Header><ns1:RequestHeader><ns2:authToken>REDACTED</ns2:authToken><ns2:clientCustomerId>9088114776</ns2:clientCustomerId><ns2:developerToken>REDACTED</ns2:developerToken><ns2:userAgent>ICC NTL</ns2:userAgent></ns1:RequestHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:get/></SOAP-ENV:Body></SOAP-ENV:Envelope> Working response: HTTP/1.1 200 OK Date: Thu, 27 Feb 2014 16:34:09 GMT <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201309"; xmlns=" https://adwords.google.com/api/adwords/mcm/v201309";><ns2:requestId>0004f365e3f81f100adb052a00007561</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>0</ns2:operations><ns2:responseTime>252</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><getResponse xmlns="https://adwords.google.com/api/adwords/mcm/v201309"; xmlns:ns2=" https://adwords.google.com/api/adwords/cm/v201309";><rval><customerId>9088114776</customerId><currencyCode>GBP</currencyCode><dateTimeZone>Europe/London</dateTimeZone><descriptiveName>Aerial Force</descriptiveName><canManageClients>false</canManageClients><testAccount>false</testAccount></rval></getResponse></soap:Body></soap:Envelope> Failed response: HTTP/1.1 500 Internal Server Error Date: Thu, 27 Feb 2014 16:34:12 GMT <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201309"; xmlns=" https://adwords.google.com/api/adwords/mcm/v201309";><ns2:requestId>0004f365e42f67680adb084400006369</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>0</ns2:operations><ns2:responseTime>169</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[OperationAccessDenied.ACTION_NOT_PERMITTED @ class com.google.ads.boulder.api.services.customer.GetAction]</faultstring><detail><ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201309"; xmlns:ns2=" https://adwords.google.com/api/adwords/cm/v201309";><ns2:message>[OperationAccessDenied.ACTION_NOT_PERMITTED @ class com.google.ads.boulder.api.services.customer.GetAction]</ns2:message><ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type><ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xsi:type="ns2:OperationAccessDenied"><ns2:fieldPath></ns2:fieldPath><ns2:trigger></ns2:trigger><ns2:errorString>OperationAccessDenied.ACTION_NOT_PERMITTED</ns2:errorString><ns2:ApiError.Type>OperationAccessDenied</ns2:ApiError.Type><ns2:reason>ACTION_NOT_PERMITTED</ns2:reason></ns2:errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> On Thursday, 27 February 2014 10:28:28 UTC, Takeshi Hagikura (AdWords API Team) wrote: > > Hi Chirag, > > Thanks for the input. > > I checked it with the relevant engineer. > The fix will be applied anytime soon. > > Best, > - Takeshi, AdWords API Team > > On Thursday, February 27, 2014 2:58:07 PM UTC+9, Chirag wrote: >> >> Hello Takeshi, >> >> I am also facing the same issue with customer service since few days, its >> working for most but for few clients it is giving me error >> faultMessage=[OperationAccessDenied.ACTION_NOT_PERMITTED @ class >> com.google.ads.boulder.api.services.customer.GetAction]. >> >> requestId=0004f35cdb1621200aa43c04000059cb >> >> Also need to confirm that accesstoken was fetched from AdWords account >> and login has proper permission. I am able to get other services working >> properly. >> >> I have also same flow, 1. Client authenticate using Oauth2.0 get the >> refresh token >> 2. Call CustomerService.Get() to get the CustomerId >> 3. Do the get the campaigns using refresh token and CustomerId. >> >> Thanks, >> Chirag >> >> >> >> On Tuesday, February 25, 2014 6:05:54 PM UTC+5:30, Zweitze wrote: >>> >>> Takeshi, >>> >>> Indeed there is no CustomerId in the header. Our workflow is like this: >>> 1. Using an AdWords login (or user), Get the authenticationtoken >>> 2. Call CustomerService.Get() to get the CustomerId >>> 3. Do the rest with the authenticationtoken and CustomerId >>> >>> This works for most of the AdWords logins, but not that specific login. >>> I will mail that login to you. >>> Indeed this could be related to that other issue - I thought the login >>> had administrative access, apparently it does not. >>> >>> Regards >>> Zweitze >>> >>> (PS I didn't notice because the forum search function is seriously >>> broken... again. Take a look at *this result page* >>> <https://groups.google.com/forum/?hl=en#!searchin/adwords-api/OperationAccessDenied.ACTION_NOT_PERMITTED>to >>> >>> see what I mean: at least this topic should show up. But the forum >>> development group is really obnoxious and doesn't appreciate feedback, so I >>> stopped bothering. Still... wouldn't it be a good idea to move this forum >>> to a better platform?) >>> >>> >>> On Tuesday, February 25, 2014 9:55:53 AM UTC+1, Takeshi Hagikura >>> (AdWords API Team) wrote: >>>> >>>> Hi Zwelte, >>>> >>>> Thanks for the input. >>>> Let me confirm, looks like the request doesn't include clientCustomerId >>>> header. Is it expected? (Are you using the credential from the AdWords >>>> client account?) >>>> Also can you please let me know from what account you got the auth >>>> token? (I'd like to make sure if it has only the read-only permission. The >>>> issue we saw a week ago was about that case) >>>> >>>> Best, >>>> - Takeshi, AdWords API Team >>>> >>>> On Monday, February 24, 2014 7:13:39 PM UTC+9, Zweitze wrote: >>>>> >>>>> Takeshi, >>>>> >>>>> The production server has no SOAP logs, this is from a development >>>>> machine. The error is the same. >>>>> >>>>> -----------------BEGIN API CALL--------------------- >>>>> >>>>> Request >>>>> ------- >>>>> >>>>> >>>>> <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap=" >>>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsi=" >>>>> http://www.w3.org/2001/XMLSchema-instance"; xmlns:xsd=" >>>>> http://www.w3.org/2001/XMLSchema";><!--POST >>>>> /api/adwords/mcm/v201309/CustomerService >>>>> User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client >>>>> Protocol 2.0.50727.4247) >>>>> VsDebuggerCausalityData: >>>>> uIDPo9cWft9bg6tGr1kOxu6Be3AAAAAAK8VYx9gIBE+vUme4lYh0P4X3HGS7wyJEuuG91ZtjG8MACQAA >>>>> Content-Type: text/xml; charset=utf-8 >>>>> SOAPAction: "" >>>>> Host: adwords.google.com >>>>> Content-Length: 1003 >>>>> Accept-Encoding: gzip >>>>> TimeStamp: Mon, 24 Feb 2014 11:04:46 GMT >>>>> --><soap:Header><RequestHeader xmlns=" >>>>> https://adwords.google.com/api/adwords/mcm/v201309";><authToken xmlns=" >>>>> https://adwords.google.com/api/adwords/cm/v201309";>******</authToken><developerToken >>>>> >>>>> xmlns="https://adwords.google.com/api/adwords/cm/v201309";>******</developerToken><userAgent >>>>> >>>>> xmlns="https://adwords.google.com/api/adwords/cm/v201309";>Adwords API >>>>> by Maxlead (AwApi-DotNet/16.5.1, Common-Dotnet/2.0.1, .NET >>>>> CLR/2.0.50727.4247, >>>>> gzip)</userAgent></RequestHeader></soap:Header><soap:Body><get xmlns=" >>>>> https://adwords.google.com/api/adwords/mcm/v201309"; >>>>> /></soap:Body></soap:Envelope> >>>>> >>>>> Response >>>>> -------- >>>>> >>>>> >>>>> <soap:Envelope >>>>> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><!--Content-Encoding: >>>>> >>>>> >>>>> X-Content-Type-Options: nosniff >>>>> X-Frame-Options: SAMEORIGIN >>>>> X-XSS-Protection: 1; mode=block >>>>> Content-Length: 550 >>>>> Cache-Control: private, max-age=0 >>>>> Content-Type: text/xml; charset=UTF-8 >>>>> Date: Mon, 24 Feb 2014 10:05:08 GMT >>>>> Expires: Mon, 24 Feb 2014 10:05:08 GMT >>>>> Server: GSE >>>>> TimeStamp: Mon, 24 Feb 2014 11:04:46 GMT >>>>> --><soap:Header><ResponseHeader xmlns:ns2=" >>>>> https://adwords.google.com/api/adwords/cm/v201309"; xmlns=" >>>>> https://adwords.google.com/api/adwords/mcm/v201309";><ns2:requestId>0004f3241b3ebbd80ade6f8500004a13</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>0</ns2:operations><ns2:responseTime>265</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[OperationAccessDenied.ACTION_NOT_PERMITTED >>>>> >>>>> @ class >>>>> com.google.ads.boulder.api.services.customer.GetAction]</faultstring><detail><ApiExceptionFault >>>>> >>>>> xmlns="https://adwords.google.com/api/adwords/mcm/v201309"; xmlns:ns2=" >>>>> https://adwords.google.com/api/adwords/cm/v201309";><ns2:message>[OperationAccessDenied.ACTION_NOT_PERMITTED >>>>> >>>>> @ class >>>>> com.google.ads.boulder.api.services.customer.GetAction]</ns2:message><ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type><ns2:errors >>>>> >>>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; >>>>> xsi:type="ns2:OperationAccessDenied"><ns2:fieldPath></ns2:fieldPath><ns2:trigger></ns2:trigger><ns2:errorString>OperationAccessDenied.ACTION_NOT_PERMITTED</ns2:errorString><ns2:ApiError.Type>OperationAccessDenied</ns2:ApiError.Type><ns2:reason>ACTION_NOT_PERMITTED</ns2:reason></ns2:errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> >>>>> -----------------END API CALL----------------------- >>>>> >>>>> Thanks in advance! >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Monday, February 24, 2014 7:16:15 AM UTC+1, Takeshi Hagikura >>>>> (AdWords API Team) wrote: >>>>>> >>>>>> Hi Zweltze, >>>>>> >>>>>> Ok, I'll look into it. >>>>>> Are these requestIds right? >>>>>> 0004f2e91b0162a00ade6f8500001bf0 >>>>>> 0004f2e914916bb80ade47070000657c >>>>>> >>>>>> I couldn't find the logs for those requestIds. >>>>>> >>>>>> Is it possible to share your request and response XML logs (other >>>>>> than sensitive info)? >>>>>> If you are reluctant to share it here, you can send me privately from >>>>>> the "Reply to the author" from the top right corner. >>>>>> >>>>>> Best, >>>>>> - Takeshi, AdWords API Team >>>>>> >>>>>> On Friday, February 21, 2014 10:33:08 PM UTC+9, Zweitze wrote: >>>>>>> >>>>>>> Takeshi, >>>>>>> >>>>>>> The problem is not solved. >>>>>>> 0004f2e91b0162a00ade6f8500001bf0 >>>>>>> 0004f2e914916bb80ade47070000657c >>>>>>> The calls were made 3+ hours after your post. >>>>>>> >>>>>>> Thanks in advance! >>>>>>> >>>>>>> >>>>>>> On Friday, February 21, 2014 9:19:49 AM UTC+1, Takeshi Hagikura >>>>>>> (AdWords API Team) wrote: >>>>>>>> >>>>>>>> Hi Zweltze, >>>>>>>> >>>>>>>> Thanks for the report. >>>>>>>> There was an issue that >>>>>>>> caused OperationAccessDenied.ACTION_NOT_PERMITTED. >>>>>>>> The issue that caused >>>>>>>> the OperationAccessDenied.ACTION_NOT_PERMITTED has been fixed. >>>>>>>> >>>>>>>> Can you please try the same request? >>>>>>>> >>>>>>>> Best, >>>>>>>> - Takeshi, AdWords API Team >>>>>>>> >>>>>>>> On Thursday, February 20, 2014 12:03:03 AM UTC+9, Zweitze wrote: >>>>>>>>> >>>>>>>>> Hi all, >>>>>>>>> >>>>>>>>> Since a week or so I get >>>>>>>>> OperationAccessDenied.ACTION_NOT_PERMITTED when calling >>>>>>>>> CustomerService.Get(). This happens on a few customers. >>>>>>>>> >>>>>>>>> Why is that? >>>>>>>>> >>>>>>>>> Sample RequestId 0004f2c0d37ef0c80ade62c6000002ab >>>>>>>>> Many more are available. >>>>>>>>> >>>>>>>>> >>>>>>>>> Thanks in advance! >>>>>>>>> >>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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