Hi Ray, sorry for the long delay in getting back to you.
I have tested uploading the ads using a lower PNG compression level (3, default was 6) and now it seems to work. If I find any other case where this change in compression level does not solve the problem I will let you know. Thanks for your help! Best, Rodrigo Em terça-feira, 6 de maio de 2014 12h49min31s UTC-3, Ray Tsang (AdWords API Team) escreveu: > > Rodrigo, > > It seems like there is something weird about the image you used that's > causing errors in the system. Our engineers were able to reproduce the > issue - however they were also able to resolve it by re-saving the image > with default settings. Essentially it also reduced resolution, etc. Could > I trouble you to reproduce the asset and uploading it w/ a slightly > different resolution setting? > > Thanks, > > Ray > > On Thursday, April 3, 2014 3:39:47 PM UTC-4, Ray Tsang (AdWords API Team) > wrote: >> >> Rodrigo, >> >> I've received your log. I'll continue to work on this. >> >> Thanks! >> >> Ray >> >> On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang (AdWords API Team) >> wrote: >>> >>> Rodrigo, >>> >>> FYI we are looking into this issue but will need your help to generate >>> one more request. Please also confirm if this is a persistent issue for >>> you. >>> >>> Thanks, >>> >>> Ray >>> >>> On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray Tsang (AdWords API >>> Team) wrote: >>>> >>>> Rodrigo, >>>> >>>> Thanks for the log. I'll be investigating this. >>>> >>>> Cheers! >>>> >>>> Ray >>>> >>>> On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray Tsang (AdWords API >>>> Team) wrote: >>>>> >>>>> Rodrigo, >>>>> >>>>> Thanks! Just wanted to make sure because it was a common issue. >>>>> Could I trouble you to run the request again and send me the latest >>>>> response (with the requestId). >>>>> >>>>> Appreciate the help, >>>>> >>>>> Ray >>>>> >>>>> On Thursday, March 6, 2014 9:36:34 PM UTC-5, Rodrigo Ferreira wrote: >>>>>> >>>>>> Hi Ray, I do 2 and let SoapClient take care of encoding. >>>>>> >>>>>> I remember trying 1 and always getting an error, whilst 2 works most >>>>>> of the time except for the relatively rare occasions where I run into >>>>>> the >>>>>> issue. >>>>>> >>>>>> Em quinta-feira, 6 de março de 2014 20h04min13s UTC-3, Ray Tsang >>>>>> (AdWords API Team) escreveu: >>>>>>> >>>>>>> Rodrigo, >>>>>>> >>>>>>> First thing I'd like to make sure how you are setting the file >>>>>>> content into the data field. Did you do: >>>>>>> 1. ...->data = base64_encode(file_get_content(...)) or >>>>>>> 2. ...->data = file_get_content(...) >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> On Thursday, March 6, 2014 2:57:16 PM UTC-5, Rodrigo Ferreira wrote: >>>>>>>> >>>>>>>> I use my own PHP library based on SoapClient component and the >>>>>>>> specs. >>>>>>>> >>>>>>>> Em quarta-feira, 5 de março de 2014 19h19min38s UTC-3, Ray Tsang >>>>>>>> (AdWords API Team) escreveu: >>>>>>>>> >>>>>>>>> Rodrigo, >>>>>>>>> >>>>>>>>> Could I trouble you to confirm what client library are you using? >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> >>>>>>>>> On Monday, March 3, 2014 5:55:43 PM UTC-5, Ray Tsang (AdWords API >>>>>>>>> Team) wrote: >>>>>>>>>> >>>>>>>>>> Rodrigo, >>>>>>>>>> >>>>>>>>>> Could I trouble you to send me the full request using the "Reply >>>>>>>>>> to Author" function? (with sensitive information stripped out). >>>>>>>>>> >>>>>>>>>> Thanks, >>>>>>>>>> >>>>>>>>>> Ray >>>>>>>>>> >>>>>>>>>> On Wednesday, February 26, 2014 5:12:12 PM UTC-5, Rodrigo >>>>>>>>>> Ferreira wrote: >>>>>>>>>>> >>>>>>>>>>> Hi there, >>>>>>>>>>> >>>>>>>>>>> I am experience the following error when I perform calls to >>>>>>>>>>> "mutate ADD" image ads. >>>>>>>>>>> >>>>>>>>>>> It seems random and not dependent on input. >>>>>>>>>>> >>>>>>>>>>> How should I go about it? >>>>>>>>>>> >>>>>>>>>>> Thanks in advance! >>>>>>>>>>> >>>>>>>>>>> Best, >>>>>>>>>>> Rodrigo >>>>>>>>>>> >>>>>>>>>>> <soap:Envelope xmlns:soap=" >>>>>>>>>>> http://schemas.xmlsoap.org/soap/envelope/";> >>>>>>>>>>> <soap:Header> >>>>>>>>>>> <ResponseHeader xmlns=" >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>>> <requestId>0004f2f24d7d1c980ae0644300002285</requestId> >>>>>>>>>>> <serviceName>AdGroupAdService</serviceName> >>>>>>>>>>> <methodName>mutate</methodName> >>>>>>>>>>> <operations>0</operations> >>>>>>>>>>> <responseTime>10183</responseTime> >>>>>>>>>>> </ResponseHeader> >>>>>>>>>>> </soap:Header> >>>>>>>>>>> <soap:Body> >>>>>>>>>>> <soap:Fault> >>>>>>>>>>> <faultcode>soap:Server</faultcode> >>>>>>>>>>> <faultstring>[ImageError.SERVER_ERROR @ >>>>>>>>>>> operations[0].operand.ad.image.data] >>>>>>>>>>> </faultstring> >>>>>>>>>>> <detail> >>>>>>>>>>> <ApiExceptionFault xmlns=" >>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>>> <message>[ImageError.SERVER_ERROR @ >>>>>>>>>>> operations[0].operand.ad.image.data]</message> >>>>>>>>>>> >>>>>>>>>>> <ApplicationException.Type>ApiException</ApplicationException.Type> >>>>>>>>>>> <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; >>>>>>>>>>> xsi:type="ImageError"> >>>>>>>>>>> <fieldPath>operations[0].operand.ad.image.data</fieldPath> >>>>>>>>>>> <trigger></trigger> >>>>>>>>>>> <errorString>ImageError.SERVER_ERROR</errorString> >>>>>>>>>>> <ApiError.Type>ImageError</ApiError.Type> >>>>>>>>>>> <reason>SERVER_ERROR</reason> >>>>>>>>>>> </errors> >>>>>>>>>>> </ApiExceptionFault> >>>>>>>>>>> </detail> >>>>>>>>>>> </soap:Fault> >>>>>>>>>>> </soap:Body> >>>>>>>>>>> </soap:Envelope> >>>>>>>>>>> >>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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