Hi Ray,
we use for our images the PNG format. We create the ads from a template
system and generate the binary through the "imagepng" function that is
part of the PHP GD library (Version 2.0 w/ libPNG 1.2.46).
We had to lower the compression level to 3 so that all our ads were
uploaded without problems (as you have suggested, tweaking compression
level). But now we have encountered a new ad instance that, with
compression level 3, is too large.
From tests, it seems that no single compression level we choose is good
for uploading all our ads (which suffer minor changes from time to
time). I will try other formats and levels.
Cheers
Rodrigo
On 19-08-2014 19:20, Ray Tsang (AdWords API Team) wrote:
Rodrigo,
Could I trouble you to try w/ a different compression level and/or
potentially a different file format?
What software are you using to produce the final image that is to be
uploaded??
Thanks,
Ray
On Tuesday, August 19, 2014 12:39:23 PM UTC-4, Rodrigo Ferreira wrote:
Hi Ray,
we are experiencing an unpleasant interplay between this compression
level limitation and the size of ad files uploaded.
We have lowered the compression level of PNGs in order to
accommodate the limitation, as you have described in this thread.
But now instead of InternalApiError.UNEXPECTED_INTERNAL_API_ERROR we
are receiving ImageError.FILE_TOO_LARGE due to the fact that less
compression implies a larger binary.
Right now we are "fighting" this situation by trial and error,
probably we will have to guess the compression levels and submit the
same file multiple times upon error.
Should not the API support proper compression at any level?
Or, at least, establish a standard compression level and support any
file size (bound by the given ad dimensions) for that given setting?
Leaving API clients to deal with this issue makes the solution
unnecessarily complicated and inefficient, just my opinion. :)
Thanks in advance!
Cheers,
Rodrigo
Em domingo, 27 de julho de 2014 17h57min46s UTC-3, Rodrigo Ferreira
escreveu:
Hi Ray,
sorry for the long delay in getting back to you.
I have tested uploading the ads using a lower PNG compression
level (3, default was 6) and now it seems to work.
If I find any other case where this change in compression level
does not solve the problem I will let you know.
Thanks for your help!
Best,
Rodrigo
Em terça-feira, 6 de maio de 2014 12h49min31s UTC-3, Ray Tsang
(AdWords API Team) escreveu:
Rodrigo,
It seems like there is something weird about the image you
used that's causing errors in the system. Our engineers
were able to reproduce the issue - however they were also
able to resolve it by re-saving the image with default
settings. Essentially it also reduced resolution, etc.
Could I trouble you to reproduce the asset and uploading
it w/ a slightly different resolution setting?
Thanks,
Ray
On Thursday, April 3, 2014 3:39:47 PM UTC-4, Ray Tsang
(AdWords API Team) wrote:
Rodrigo,
I've received your log. I'll continue to work on this.
Thanks!
Ray
On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang
(AdWords API Team) wrote:
Rodrigo,
FYI we are looking into this issue but will need
your help to generate one more request. Please also
confirm if this is a persistent issue for you.
Thanks,
Ray
On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray
Tsang (AdWords API Team) wrote:
Rodrigo,
Thanks for the log. I'll be investigating this.
Cheers!
Ray
On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray
Tsang (AdWords API Team) wrote:
Rodrigo,
Thanks! Just wanted to make sure because it
was a common issue. Could I trouble you to
run the request again and send me the latest
response (with the requestId).
Appreciate the help,
Ray
On Thursday, March 6, 2014 9:36:34 PM UTC-5,
Rodrigo Ferreira wrote:
Hi Ray, I do 2 and let SoapClient take
care of encoding.
I remember trying 1 and always getting
an error, whilst 2 works most of the
time except for the relatively rare
occasions where I run into the issue.
Em quinta-feira, 6 de março de 2014
20h04min13s UTC-3, Ray Tsang (AdWords
API Team) escreveu:
Rodrigo,
First thing I'd like to make sure
how you are setting the file content
into the data field. Did you do:
1. ...->data =
base64_encode(file_get_content(...)) or
2. ...->data = file_get_content(...)
Thanks,
On Thursday, March 6, 2014 2:57:16
PM UTC-5, Rodrigo Ferreira wrote:
I use my own PHP library based
on SoapClient component and the
specs.
Em quarta-feira, 5 de março de
2014 19h19min38s UTC-3, Ray
Tsang (AdWords API Team) escreveu:
Rodrigo,
Could I trouble you to
confirm what client library
are you using?
Thanks,
On Monday, March 3, 2014
5:55:43 PM UTC-5, Ray Tsang
(AdWords API Team) wrote:
Rodrigo,
Could I trouble you to
send me the full request
using the "Reply to
Author" function? (with
sensitive information
stripped out).
Thanks,
Ray
On Wednesday, February
26, 2014 5:12:12 PM
UTC-5, Rodrigo Ferreira
wrote:
Hi there,
I am experience the
following error when
I perform calls to
"mutate ADD" image ads.
It seems random and
not dependent on input.
How should I go
about it?
Thanks in advance!
Best,
Rodrigo
<soap:Envelope
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/
<http://schemas.xmlsoap.org/soap/envelope/>">
<soap:Header>
<ResponseHeader
xmlns="https://adwords.google.com/api/adwords/cm/v201309
<https://adwords.google.com/api/adwords/cm/v201309>">
<requestId>0004f2f24d7d1c980ae0644300002285</requestId>
<serviceName>AdGroupAdService</serviceName>
<methodName>mutate</methodName>
<operations>0</operations>
<responseTime>10183</responseTime>
</ResponseHeader>
</soap:Header>
<soap:Body>
<soap:Fault>
<faultcode>soap:Server</faultcode>
<faultstring>[ImageError.SERVER_ERROR
@
operations[0].operand.ad.image.data]
</faultstring>
<detail>
<ApiExceptionFault
xmlns="https://adwords.google.com/api/adwords/cm/v201309
<https://adwords.google.com/api/adwords/cm/v201309>">
<message>[ImageError.SERVER_ERROR
@
operations[0].operand.ad.image.data]</message>
<ApplicationException.Type>ApiException</ApplicationException.Type>
<errors
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
<http://www.w3.org/2001/XMLSchema-instance>"
xsi:type="ImageError">
<fieldPath>operations[0].operand.ad.image.data</fieldPath>
<trigger></trigger>
<errorString>ImageError.SERVER_ERROR</errorString>
<ApiError.Type>ImageError</ApiError.Type>
<reason>SERVER_ERROR</reason>
</errors>
</ApiExceptionFault>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
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