OK, thanks, will do.
On Tuesday, September 23, 2014 12:06:23 PM UTC-7, Josh Radcliff (AdWords API Team) wrote: > > Hi Steve, > > I confirmed that your prod MCC does not show Terms & Conditions as > accepted. Please go through the steps outlined in the Common Errors Guide > <https://developers.google.com/adwords/api/docs/common-errors#QuotaCheckError> > for > trying to accept Terms & Conditions and if you still get that error (or are > unable to accept Terms & Conditions), contact the API Compliance team via > the link in the guide. > > Thanks, > Josh, AdWords API Team > > On Monday, September 22, 2014 5:47:21 PM UTC-4, Steve Renaker wrote: >> >> Hi Josh -- I hope you don't mind if I jump into this thread, since I'm >> having a similar issue which I hope you can help with. I've followed the >> instructions to set up an AdWords API test account, with the Python client. >> I'm trying to send requests to the production MCC account, but I can't get >> past the INCOMPLETE_SIGNUP error. Here are the customer IDs: >> >> Production: 587-024-9783 >> Test: 513-692-2134 >> >> Here's the request code: >> >> from googleads.adwords import AdWordsClient >> import googleads.common >> >> client = AdWordsClient.LoadFromStorage() >> campaign_service = client.GetService('CampaignService') >> request = campaign_service.mutate() >> >> I know that request wouldn't do anything even if it worked, but it's the >> minimum necessary code to generate the error. The production account >> billing information is filled in, so I assume somebody must have agreed to >> the terms and conditions. I'm pretty sure my googleads.yaml file is set up >> correctly, with the developer token from the production account and the >> client_customer_id set to the test account CID, and the other necessary >> values filled in, but still the INCOMPLETE_SIGNUP error persists. Any >> guidance? >> >> Thanks very much, >> >> - Steve >> >> >> >> On Monday, September 22, 2014 8:47:42 AM UTC-7, Josh Radcliff (AdWords >> API Team) wrote: >>> >>> Hi Eli, >>> >>> I see that there was further correspondence from the Compliance team >>> about 10 hours ago, indicating that they are looking into the issue for >>> you. Since they are the ones who can actually fix the missing Terms & >>> Conditions issue, I'll defer to them on that. >>> >>> You are correct in that signing terms is part of the billing setup >>> process, but we sometimes see issues with the terms acceptance not being >>> recorded properly. That's where the Compliance team will step in and help >>> users sign the terms manually. Rather than creating another production MCC, >>> I recommend letting the Compliance team help you fix the one you already >>> have. I wouldn't want you to go through the trouble of creating a new >>> account just to find yourself in the same situation with that account as >>> well. >>> >>> Thanks, >>> Josh, AdWords API Team >>> >>> On Friday, September 19, 2014 11:17:50 AM UTC-4, [email protected] >>> wrote: >>>> >>>> Hi Josh, >>>> The API compliance team just got back to me - they they that the terms >>>> are not signed in the production MCC account and recommend to consult in >>>> this forum... >>>> How do you suggest to proceed? the thing is that i see in my mcc >>>> console that terms are signed and billing preferences are set as well. >>>> Moreover, if i understand correctly, i could not have setup the billing >>>> preferences without accepting the terms, right? so how come your records >>>> show billing preferences are ok but terms are not signed? >>>> If you have no other suggestion i thought of opening a new MCC >>>> production account, sign terms and billing preferences and get a new >>>> developer token. If i understand correctly, when using the adwords API >>>> against test accounts the only thing the "links" to the production mcc >>>> account is the developer token, right? >>>> Thanks, >>>> Eli >>>> >>>> On Thursday, September 18, 2014 8:08:47 PM UTC+3, Josh Radcliff >>>> (AdWords API Team) wrote: >>>>> >>>>> Hi Eli, >>>>> >>>>> I still see that Terms & Conditions are not signed on the production >>>>> MCC. I also saw that you contacted the API Compliance team to resolve >>>>> this >>>>> ~30 minutes ago. You should hear back from them within the next day. Once >>>>> they've resolved the Terms & Conditions issue, please let me know if you >>>>> still encounter this error. >>>>> >>>>> Thanks, >>>>> Josh, AdWords API Team >>>>> >>>>> On Thursday, September 18, 2014 12:46:53 PM UTC-4, >>>>> [email protected] wrote: >>>>>> >>>>>> Hi Josh, >>>>>> I did use the correct customer id but while checking it i noticed it >>>>>> was not connected to a test MCC. I created a MCC account and connected >>>>>> it >>>>>> properly to the child account but the i still keep getting the >>>>>> incomplete >>>>>> singup error. >>>>>> I also opened a ticket in the support form you reffered me to but i >>>>>> got no reply so far. >>>>>> >>>>>> On Tuesday, September 2, 2014 4:48:23 PM UTC+3, Josh Radcliff >>>>>> (AdWords API Team) wrote: >>>>>>> >>>>>>> Hi Eli, >>>>>>> >>>>>>> Have you tried setting the clientCustomerId >>>>>>> <https://developers.google.com/adwords/api/docs/guides/soap#clientCustomerId> >>>>>>> header >>>>>>> to the customer ID of one of the *child* AdWords accounts of your >>>>>>> test MCC? >>>>>>> >>>>>>> Cheers, >>>>>>> Josh, AdWords API Team >>>>>>> >>>>>>> On Sunday, August 31, 2014 8:22:01 AM UTC-4, [email protected] >>>>>>> wrote: >>>>>>>> >>>>>>>> Thanks Josh. >>>>>>>> I checked again and we did accept the terms and did enter the >>>>>>>> billing information as required. >>>>>>>> In any case I used the contact form in the guide you refereed me to >>>>>>>> and reported the problem. >>>>>>>> >>>>>>>> Thanks again, >>>>>>>> Eli >>>>>>>> >>>>>>>> On Friday, August 29, 2014 4:15:11 PM UTC+3, Josh Radcliff (AdWords >>>>>>>> API Team) wrote: >>>>>>>>> >>>>>>>>> Hi Eli, >>>>>>>>> >>>>>>>>> Billing info needs to be setup and terms and conditions must be >>>>>>>>> accepted on the *production* MCC (the one with the developer >>>>>>>>> token). I can see that terms & conditions have not been accepted yet >>>>>>>>> on >>>>>>>>> your production MCC. Please follow the instructions in our Common >>>>>>>>> Errors Guide >>>>>>>>> <https://developers.google.com/adwords/api/docs/common-errors#QuotaCheckError>. >>>>>>>>> >>>>>>>>> That guide also contains contact information you can use if you have >>>>>>>>> trouble with the billing or terms & conditions setup. >>>>>>>>> >>>>>>>>> Cheers, >>>>>>>>> Josh, AdWords API Team >>>>>>>>> >>>>>>>>> On Thursday, August 28, 2014 10:20:19 AM UTC-4, >>>>>>>>> [email protected] wrote: >>>>>>>>>> >>>>>>>>>> Hi, >>>>>>>>>> When making requests with a production key to test a MCC i get >>>>>>>>>> an INCOMPLETE_SIGNUP error. >>>>>>>>>> I followed the instructions in other posts and made sure the >>>>>>>>>> billing info is updated and the terms contract has been approved. >>>>>>>>>> Can you please help? >>>>>>>>>> >>>>>>>>>> Test customer id: 879-695-1428 >>>>>>>>>> Production customer id: 471-076-9636 >>>>>>>>>> >>>>>>>>>> Thanks, >>>>>>>>>> Eli >>>>>>>>>> >>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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