Hi, Could you please provide more information how you use the service? Any SOAP logs or code snippets would help much. Please reply by clicking *Reply privately to author* on the top right button of my comment.
Cheers, Thanet, AdWords API Team On Tuesday, September 8, 2015 at 9:17:59 PM UTC+9, jxx...@hotmail.com wrote: > > Thanks Thanet for looking into it. I'm working with Ashley. And we've been > use this way to get customer id for a long time and just recently that we > noticed that we got UnKnownException from Adwards for this call. Nothing > was changed on our end. So can you please help check why we are getting > UnknownException. BTW, not all the request failed. Actually only 2% of the > requests got UnknownException error. Thanks a lot for your help! > > > > On Tuesday, September 1, 2015 at 1:35:38 AM UTC-7, Thanet Knack > Praneenararat (AdWords API Team) wrote: > >> Hi Ashley, >> >> Could you please tell me more about your use case? >> It's true that you don't need to pass arguments to use CustomerService, >> but that's because the default, which is the ID of authenticated account, >> is always returned. >> If you want to get information of your child accounts, you need to >> specify a *clientCustomerId* when authenticating as an MCC to obtain >> such information. >> >> In other words, CustomerService is designed to give you customer >> information, e.g., currency code, date time zone, *not* the >> *clientCustomerId* itself (though the ID is also returned with other >> information). >> If you don't know the clientCustomerId at first and that account is not >> managed under your MCC account, I don't think you can get information using >> CustomerService. >> >> Best, >> Thanet, AdWords API Team >> >> On Saturday, August 29, 2015 at 8:31:45 AM UTC+9, Ashley Xu wrote: >>> >>> Hi, >>> >>> We are calling CustomerService to get the customer Id, we don't have >>> that on our side. Also according to your documentation about Customer >>> Service-'It has a get method that *takes no arguments* and returns a >>> Customer record containing fields such as customerI' It suggests that >>> when calling Customer Service, we don't need to pass you any argument. >>> >>> clientCustomerID is used to obtain info for a specific account. We >>> failed before we even reach that step. >>> >>> For us, it's first call CustomerService to get customer id. Then call >>> ManagedCustomerService to get account info. We failed at the first step. So >>> I don't think it's because we didn't pass in clientCustomerId. Just in >>> case, we tried importing from a MCC user in our production environment, it >>> succeeded. >>> >>> From the SOAP response, there's a request ID, can we use it to nail down >>> to the exact error? That'll help a lot. Thank you! >>> >>> Thanks >>> Ashley >>> >>> On Friday, August 28, 2015 at 2:09:25 PM UTC-7, Anthony Madrigal wrote: >>>> >>>> HI Ashley, >>>> >>>> Are you using your MCC account to make this request or a client >>>> account? If it is an MCC account, you will need to specify the >>>> *clientCustomerId. >>>> *Here are more details on the CustomerService >>>> <https://developers.google.com/adwords/api/docs/guides/managing-accounts#customerservice> >>>> . >>>> >>>> I also noticed you are using v201502. I suggest updating your client >>>> library to v201506 >>>> <https://developers.google.com/adwords/api/docs/clientlibraries>. >>>> >>>> Regards, >>>> Anthony >>>> AdWords API Team >>>> >>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at http://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/8124481f-26d1-43b1-9d1b-7e4a9e19fdf2%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
