Hi, One other tip: if you're encountering this issue with reporting requests and using the Java client library, you can modify the api.adwords.reportDownloadTimeout <https://github.com/googleads/googleads-java-lib/blob/master/examples/adwords_axis/src/main/resources/ads.properties#L46> value as well in your ads.properties file.
Thanks, Josh, AdWords API Team On Thursday, September 8, 2016 at 5:06:55 PM UTC-4, Josh Radcliff (AdWords API Team) wrote: > > Hi, > > I'll look into the increased occurrences of timeouts, but in the meantime, > if you are using the Java client library, you can reduce the SOAP request > timeout from the default of 20 minutes (1200000 milliseconds) by setting > the api.adwords.soapRequestTimeout value in your ads.properties file > <https://github.com/googleads/googleads-java-lib/blob/master/examples/adwords_axis/src/main/resources/ads.properties#L52> > . > > Thanks, > Josh, AdWords API Team > > On Thursday, September 8, 2016 at 2:53:09 PM UTC-4, Christian wrote: >> >> Hi, >> >> we got similar problems starting September 6, 3pm UTC. Since then an >> increased number of API calls hang when reading from a socket (we read in >> blocking mode from sockets). For now the connections seem to be held open >> indefinitely. I would expect it to be closed by some Google server sooner >> or later -- that would at least make it easier on our side to deal with >> these problems. >> >> We had no application or infrastructure change on our side in the last >> days. Also, we do not see these problems on other network connections (to >> other services than AdWords). >> >> Could you please investigate if there possibly related network changes or >> issues at Google/AdWords? >> >> Thanks for your support! >> >> Best regards, >> Christian >> >> On Thursday, September 8, 2016 at 5:55:40 PM UTC+2, Stefan Kleine >> Stegemann wrote: >>> >>> >>> Hi, >>> >>> over the past days, we experienced an increasing number of read-timeouts >>> when making API calls. >>> The timeouts are not restricted to a specific service but we have >>> observed them for CampaignService, >>> TrafficEstimatorService, Reporting and some others . I seems that our >>> network is not the problem >>> because other (concurrent) calls are processed with out problems at the >>> same time. It just seems >>> that, once in a while, an API call gets "hit" by a timeout. Actually, it >>> looks like that making the request >>> is not the problem but rather reading the response. Most of the time, we >>> our retry mechanism >>> catches the timeout and re-runs the API call. As far we have examined >>> it, all calls got processed >>> without problems when retried. >>> >>> Our main problem is that the timeout occurs after an exceptionally long >>> time (ranging from minutes to >>> up to an hour). This slows down some of our backend processes >>> significantly because some calls >>> hang for an hour before the retry mechanism applies. We have not set any >>> explicit timeout on the >>> adwords session or the API in general. Also, we did not experience this >>> behavior before, it just >>> started to appear some days ago. >>> >>> We don't really know if we can do anything to improve the situation but >>> as a first step, we'd like to >>> decrease the timeout for the adwords session. However, we don't know how >>> to this and did not >>> manage to find instructions. So is there any way of explicitly setting a >>> timeout for an adwords session? >>> >>> I've attached an example request that failed with a timeout (to >>> CampaignService) and response (well, >>> the response is empty) as well as the stack trace of the root cause >>> exception. >>> >>> Cheers, >>> Stefan >>> >>> --------------------------- >>> Here is the exception (I cropped the stacktrace where the call "leaves" >>> our code): >>> >>> java.net.SocketTimeoutException: Read timed out >>> at java.net.SocketInputStream.socketRead0(Native Method) >>> ~[na:1.8.0_25] >>> at java.net.SocketInputStream.read(SocketInputStream.java:150) >>> ~[na:1.8.0_25] >>> at java.net.SocketInputStream.read(SocketInputStream.java:121) >>> ~[na:1.8.0_25] >>> at sun.security.ssl.InputRecord.readFully(InputRecord.java:465) >>> ~[na:1.8.0_25] >>> at >>> sun.security.ssl.InputRecord.readV3Record(InputRecord.java:593) >>> ~[na:1.8.0_25] >>> at sun.security.ssl.InputRecord.read(InputRecord.java:532) >>> ~[na:1.8.0_25] >>> at >>> sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:954) >>> ~[na:1.8.0_25] >>> at >>> sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:911) >>> ~[na:1.8.0_25] >>> at sun.security.ssl.AppInputStream.read(AppInputStream.java:105) >>> ~[na:1.8.0_25] >>> at >>> java.io.BufferedInputStream.fill(BufferedInputStream.java:246) >>> ~[na:1.8.0_25] >>> at >>> java.io.BufferedInputStream.read1(BufferedInputStream.java:286) >>> ~[na:1.8.0_25] >>> at >>> java.io.BufferedInputStream.read(BufferedInputStream.java:345) >>> ~[na:1.8.0_25] >>> at java.io.FilterInputStream.read(FilterInputStream.java:133) >>> ~[na:1.8.0_25] >>> at org.apache.axis.SOAPPart.getAsBytes(SOAPPart.java:453) >>> [axis-1.4.jar:na] >>> at org.apache.axis.SOAPPart.getAsString(SOAPPart.java:559) >>> [axis-1.4.jar:na] >>> at org.apache.axis.Message.getSOAPPartAsString(Message.java:412) >>> [axis-1.4.jar:na] >>> at >>> com.google.api.ads.common.lib.soap.axis.AxisHandler.invokeSoapCall(AxisHandler.java:281) >>> >>> [ads-lib-axis-2.17.0.jar:na] >>> at >>> com.google.api.ads.common.lib.soap.SoapServiceClient.callSoapClient(SoapServiceClient.java:62) >>> >>> [ads-lib-2.17.0.jar:na] >>> at >>> com.google.api.ads.common.lib.soap.SoapServiceClient.invoke(SoapServiceClient.java:92) >>> >>> [ads-lib-2.17.0.jar:na] >>> at com.sun.proxy.$Proxy122.get(Unknown Source) [na:na] >>> at >>> com.adference.connector.google.CampaignServiceGET.execute(CampaignServiceGET.java:23) >>> >>> [google-adwords-api-connector-v21_2.jar:na] >>> ... >>> >>> The SOAP request: >>> >>> --------------------------- >>> <?xml version="1.0" encoding="UTF-8" standalone="no"?> >>> <soapenv:Envelope xmlns:soapenv=" >>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd=" >>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" >>> http://www.w3.org/2001/XMLSchema-instance";> >>> <soapenv:Header> >>> <ns1:RequestHeader xmlns:ns1=" >>> https://adwords.google.com/api/adwords/cm/v201607"; >>> soapenv:mustUnderstand="0"> >>> <ns1:clientCustomerId>xxxxxxxxxxx</ns1:clientCustomerId> >>> <ns1:developerToken>REDACTED</ns1:developerToken> >>> <ns1:userAgent>xxxxxxxxxxx</ns1:userAgent> >>> <ns1:validateOnly>false</ns1:validateOnly> >>> <ns1:partialFailure>false</ns1:partialFailure> >>> </ns1:RequestHeader> >>> </soapenv:Header> >>> <soapenv:Body> >>> <get xmlns="https://adwords.google.com/api/adwords/cm/v201607";> >>> <serviceSelector> >>> <fields>Id</fields> >>> <fields>Name</fields> >>> <fields>Status</fields> >>> <fields>Amount</fields> >>> <fields>Settings</fields> >>> <fields>AdvertisingChannelType</fields> >>> <predicates> >>> <field>AdvertisingChannelType</field> >>> <operator>IN</operator> >>> <values>SEARCH</values> >>> <values>SHOPPING</values> >>> </predicates> >>> <predicates> >>> <field>Status</field> >>> <operator>IN</operator> >>> <values>PAUSED</values> >>> <values>ENABLED</values> >>> <values>REMOVED</values> >>> </predicates> >>> <paging> >>> <startIndex>0</startIndex> >>> <numberResults>9999</numberResults> >>> </paging> >>> </serviceSelector> >>> </get> >>> </soapenv:Body> >>> </soapenv:Envelope> >>> >>> >>> --------------------------- >>> And here the SOAP response >>> 2016-09-08 08:40:46,725 1366360824 [qtp1501587365-37324] WARN >>> soapXmlLogger SOAP Response: >>> null >>> >> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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