Hello Jordan, This issue looks a bit different. Usually no results back means there was an unrecoverable error. At this point, I'm not sure what that is. I'll hunt that down for you to figure out what's going on. I'll get back to you when I have the reason.
Regards, Nadine, AdWords API Team On Tuesday, September 19, 2017 at 6:11:24 AM UTC-4, jor...@jcrocker.uk wrote: > > Hi Nadine, > > Sorry to open this thread again but we are experiencing the same problem > again. > > Example Job ID's: > > 567961108 > 568327521 > > I believe the number of partition operations is under the prescribed > limit, but the jobs are going straight to cancelled and not providing any > error messages. > > Please can you advise urgently. > > Kind regards, > Jordan > > On Wednesday, August 16, 2017 at 8:16:56 AM UTC+1, Nadine Sundquist > (AdWords API Team) wrote: >> >> Greetings All, >> >> I've filed an issue on this so we can dive deeper into why this is >> happening. I'll get back to you when we've made more progress on why this >> is happening again. >> >> Best, >> Nadine, AdWords API Team >> >> On Wednesday, August 16, 2017 at 12:15:08 AM UTC+8, GregT wrote: >>> >>> We also are. Here are a few sample job ids from us, in case it helps: >>> >>> 546629438 >>> 546628553 >>> 546690922 >>> 546964719 >>> 546610328 >>> 546608684 >>> 546962208 >>> 546611558 >>> 546606977 >>> 546961335 >>> 546605693 >>> 546959982 >>> 546959979 >>> 546958008 >>> 546956727 >>> 546676590 >>> 546676494 >>> 546676485 >>> 546676170 >>> 546354463 >>> 546353035 >>> 546338374 >>> 546338884 >>> 546338836 >>> >>> Thanks, >>> Greg >>> >>> On Tuesday, August 15, 2017 at 3:57:05 AM UTC-5, jor...@jcrocker.uk >>> wrote: >>>> >>>> Hello Nadine, >>>> >>>> We are experiencing this problem again, with the following sample jobs >>>> IDs: >>>> >>>> 546679208 >>>> 546680861 >>>> 546680843 >>>> 546739639 >>>> 546680837 >>>> 546740809 >>>> 546740803 >>>> 546738088 >>>> 546740836 >>>> 546679832 >>>> 546680852 >>>> 546739642 >>>> 546738997 >>>> 547027008 >>>> 546680846 >>>> 546680882 >>>> 546738103 >>>> 546740464 >>>> 546740800 >>>> 546679220 >>>> 546740467 >>>> 546740839 >>>> 547027005 >>>> 546679214 >>>> 546740797 >>>> 546740812 >>>> 546680849 >>>> 546679205 >>>> 546679217 >>>> 546679835 >>>> >>>> >>>> Thanks for your help. >>>> >>>> Kind regards, >>>> Jordan >>>> >>>> On Thursday, July 6, 2017 at 2:45:53 PM UTC+1, Nadine Sundquist >>>> (AdWords API Team) wrote: >>>>> >>>>> Hello Simon, >>>>> >>>>> The fix is now on our production servers. Please give it another try. >>>>> If you're still experiencing issues, please get back to me. >>>>> >>>>> Thanks, >>>>> Nadine, AdWords API Team >>>>> >>>>> On Wednesday, July 5, 2017 at 8:23:27 AM UTC-4, Nadine Sundquist >>>>> (AdWords API Team) wrote: >>>>>> >>>>>> Hello Simon, >>>>>> >>>>>> It looks like we have found the root cause. Now that the holidays are >>>>>> winding down here in the US, we can look at trying to find a solution. >>>>>> I'll >>>>>> keep you in the loop. >>>>>> >>>>>> Best, >>>>>> Nadine, AdWords API Team >>>>>> >>>>>> On Wednesday, July 5, 2017 at 5:32:44 AM UTC-4, si...@hotsnapper.com >>>>>> wrote: >>>>>>> >>>>>>> Hello Nadine, >>>>>>> >>>>>>> I am working alongside Jordan do we have an update? >>>>>>> >>>>>>> Regards >>>>>>> >>>>>>> Simon >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Tuesday, June 27, 2017 at 10:18:31 PM UTC+1, Nadine Sundquist >>>>>>> (AdWords API Team) wrote: >>>>>>>> >>>>>>>> Hello Jordan, >>>>>>>> >>>>>>>> I took a look on our servers, and at first glance it does look like >>>>>>>> it could be the same issue. I've sent on the job IDs to my teammate >>>>>>>> who's >>>>>>>> assigned to this. I'll get back to you when I hear back. This looks >>>>>>>> like a >>>>>>>> tough one. Thank you for providing these job IDs. >>>>>>>> >>>>>>>> Take care, >>>>>>>> Nadine, AdWords API Team >>>>>>>> >>>>>>>> On Tuesday, June 27, 2017 at 5:25:31 AM UTC-4, jor...@jcrocker.uk >>>>>>>> wrote: >>>>>>>>> >>>>>>>>> Hi Nadine, >>>>>>>>> >>>>>>>>> I am currently facing the same situation as Greg in that all jobs >>>>>>>>> I send are automatically going to a Cancelled status. These jobs are >>>>>>>>> for >>>>>>>>> product partitions. >>>>>>>>> >>>>>>>>> A few example job ID's: >>>>>>>>> >>>>>>>>> 520125237 >>>>>>>>> 520125243 >>>>>>>>> 519862123 >>>>>>>>> 520125246 >>>>>>>>> 519445444 >>>>>>>>> 520125249 >>>>>>>>> 520125240 >>>>>>>>> >>>>>>>>> These are all for account 682-998-6792. >>>>>>>>> >>>>>>>>> Could this be related to the same cause as Greg's issue? >>>>>>>>> >>>>>>>>> Kind regards, >>>>>>>>> Jordan >>>>>>>>> >>>>>>>>> On Wednesday, March 1, 2017 at 7:20:33 PM UTC, Nadine Sundquist >>>>>>>>> (AdWords API Team) wrote: >>>>>>>>>> >>>>>>>>>> Hi Greg, >>>>>>>>>> >>>>>>>>>> One of the engineers on my team found the root cause. We seem to >>>>>>>>>> be having a few difficulties with operations that have product >>>>>>>>>> partitions. >>>>>>>>>> We're currently putting some code in place to retry when those >>>>>>>>>> particular >>>>>>>>>> operations have issues. >>>>>>>>>> >>>>>>>>>> Cheers, >>>>>>>>>> Nadine, AdWords API Team >>>>>>>>>> >>>>>>>>>> On Wednesday, March 1, 2017 at 10:44:39 AM UTC-5, Nadine >>>>>>>>>> Sundquist (AdWords API Team) wrote: >>>>>>>>>>> >>>>>>>>>>> Hi Greg, >>>>>>>>>>> >>>>>>>>>>> Thanks for all the helpful details! I started investigating on >>>>>>>>>>> our servers to track down why this is happening. On my initial pass >>>>>>>>>>> of our >>>>>>>>>>> logs, I don't see a reason for the cancel happening when it appears >>>>>>>>>>> that >>>>>>>>>>> the job is finishing (whether it has errors or not). I'm pulling in >>>>>>>>>>> a few >>>>>>>>>>> more people here to take a look to help me solve this mystery. I'll >>>>>>>>>>> get >>>>>>>>>>> back to you when we've made a bit more progress on this. >>>>>>>>>>> >>>>>>>>>>> Best, >>>>>>>>>>> Nadine, AdWords API Team >>>>>>>>>>> >>>>>>>>>>> On Tuesday, February 28, 2017 at 11:00:44 AM UTC-5, GregT wrote: >>>>>>>>>>>> >>>>>>>>>>>> Hi, Peter. >>>>>>>>>>>> >>>>>>>>>>>> We don't actually log the SOAP for these because the SOAP calls >>>>>>>>>>>> themselves aren't failing -- it's just that the status of the jobs >>>>>>>>>>>> are >>>>>>>>>>>> eventually getting returned as cancelled. As mentioned in the >>>>>>>>>>>> original >>>>>>>>>>>> post, some have no processing or other errors at all - just the >>>>>>>>>>>> status >>>>>>>>>>>> cancelled. Others have that status and have a single processing >>>>>>>>>>>> error: >>>>>>>>>>>> BatchJobService.INTERNAL_ERROR, with no other information in the >>>>>>>>>>>> processing >>>>>>>>>>>> errors. An example of the printout of all the fields we get for >>>>>>>>>>>> that error >>>>>>>>>>>> is: >>>>>>>>>>>> >>>>>>>>>>>> errorType:BatchJobProcessingError, trigger:, >>>>>>>>>>>> errorString:BatchJobProcessingError.INTERNAL_ERROR, fieldPath:, >>>>>>>>>>>> reason:INTERNAL_ERROR >>>>>>>>>>>> >>>>>>>>>>>> A couple example jobs from yesterday that return the error >>>>>>>>>>>> (along with being cancelled): >>>>>>>>>>>> 450605098 >>>>>>>>>>>> 450816012 >>>>>>>>>>>> >>>>>>>>>>>> A couple that have no error, but are just cancelled: >>>>>>>>>>>> 450865617 >>>>>>>>>>>> 451028751 >>>>>>>>>>>> >>>>>>>>>>>> All the ones listed in the original post fall into one of these >>>>>>>>>>>> two categories, I believe. >>>>>>>>>>>> >>>>>>>>>>>> Thanks, >>>>>>>>>>>> Greg >>>>>>>>>>>> >>>>>>>>>>>> On Monday, February 27, 2017 at 10:07:26 PM UTC-6, Peter >>>>>>>>>>>> Oliquino wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> Hello Greg, >>>>>>>>>>>>> >>>>>>>>>>>>> To help us investigate further, could you please provide us >>>>>>>>>>>>> the SOAP logs for both request and response of one of your failed >>>>>>>>>>>>> BatchJobService if you were able to capture them. Please reply >>>>>>>>>>>>> using *Reply >>>>>>>>>>>>> privately to author *when sending the requested information. >>>>>>>>>>>>> Additionally, you may also inspect the downloadUrl and the list >>>>>>>>>>>>> of >>>>>>>>>>>>> processingErrors in the BatchJob to get possible reasons for the >>>>>>>>>>>>> failure. >>>>>>>>>>>>> >>>>>>>>>>>>> Best regards, >>>>>>>>>>>>> Peter >>>>>>>>>>>>> AdWords API Team >>>>>>>>>>>>> >>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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