Hi Adwords API Team, I'm facing this issue once again, here is my soap response and its failing intermittently, if you need further detail would like to share. In our case, we use adwords user login to obtain the customer id and other details like timezone, currency etc.
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/ <https://www.google.com/url?q=http://schemas.xmlsoap.org/soap/envelope/&sa=D&source=hangouts&ust=1528356194567000&usg=AFQjCNHECOhEbN7uXKfA27rGcm44uwjjvA>"><soap:Header><ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201710 <https://www.google.com/url?q=https://adwords.google.com/api/adwords/cm/v201710&sa=D&source=hangouts&ust=1528356194567000&usg=AFQjCNGpXipIA1wBbmEPqkqpNsqNeLi8GQ>" xmlns="https://adwords.google.com/api/adwords/mcm/v201710 <https://www.google.com/url?q=https://adwords.google.com/api/adwords/mcm/v201710&sa=D&source=hangouts&ust=1528356194567000&usg=AFQjCNHT_Kp1ibXOV9kVlywA9A53nJOyyQ>"><ns2:requestId>00056dcf9f121ec10abcd9cfd000719a</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>getCustomers</ns2:methodName><ns2:operations>0</ns2:operations><ns2:responseTime>200</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[OperationAccessDenied.ACTION_NOT_PERMITTED @ ; trigger:\'<null>\']</faultstring><detail><ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201710 <https://www.google.com/url?q=https://adwords.google.com/api/adwords/mcm/v201710&sa=D&source=hangouts&ust=1528356194567000&usg=AFQjCNHT_Kp1ibXOV9kVlywA9A53nJOyyQ>" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201710 <https://www.google.com/url?q=https://adwords.google.com/api/adwords/cm/v201710&sa=D&source=hangouts&ust=1528356194567000&usg=AFQjCNGpXipIA1wBbmEPqkqpNsqNeLi8GQ>"><ns2:message>[OperationAccessDenied.ACTION_NOT_PERMITTED @ ; trigger:\'<null>\']</ns2:message><ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type><ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance <https://www.google.com/url?q=http://www.w3.org/2001/XMLSchema-instance&sa=D&source=hangouts&ust=1528356194568000&usg=AFQjCNG54KhhGsFPnJj7ay1N8zEWfkA11Q>" xsi:type="ns2:OperationAccessDenied"><ns2:fieldPath></ns2:fieldPath><ns2:trigger><null></ns2:trigger><ns2:errorString>OperationAccessDenied.ACTION_NOT_PERMITTED</ns2:errorString><ns2:ApiError.Type>OperationAccessDenied</ns2:ApiError.Type><ns2:reason>ACTION_NOT_PERMITTED</ns2:reason></ns2:errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> On Wednesday, March 5, 2014 at 12:37:07 AM UTC+5:30, Ray Tsang (AdWords API Team) wrote: > > Rob, > > This issue has been reported. Thanks for letting us know! > > Ray > > On Thursday, February 27, 2014 11:54:49 AM UTC-5, Rob wrote: >> >> Hi Takeshi, >> >> If it helps, I've found this is only failing intermittently. The >> following request gave two different responses at various times. >> >> <?xml version="1.0" encoding="UTF-8"?> >> >> <SOAP-ENV:Envelope xmlns:SOAP-ENV=" >> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1=" >> https://adwords.google.com/api/adwords/mcm/v201309"; xmlns:ns2=" >> https://adwords.google.com/api/adwords/cm/v201309";><SOAP-ENV:Header><ns1:RequestHeader><ns2:authToken>REDACTED</ns2:authToken><ns2:clientCustomerId>9088114776</ns2:clientCustomerId><ns2:developerToken>REDACTED</ns2:developerToken><ns2:userAgent>ICC >> >> NTL</ns2:userAgent></ns1:RequestHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:get/></SOAP-ENV:Body></SOAP-ENV:Envelope> >> >> >> Working response: >> >> HTTP/1.1 200 OK >> >> Date: Thu, 27 Feb 2014 16:34:09 GMT >> >> <soap:Envelope >> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader >> >> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201309"; xmlns=" >> https://adwords.google.com/api/adwords/mcm/v201309";><ns2:requestId>0004f365e3f81f100adb052a00007561</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>0</ns2:operations><ns2:responseTime>252</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><getResponse >> >> xmlns="https://adwords.google.com/api/adwords/mcm/v201309"; xmlns:ns2=" >> https://adwords.google.com/api/adwords/cm/v201309";><rval><customerId>9088114776</customerId><currencyCode>GBP</currencyCode><dateTimeZone>Europe/London</dateTimeZone><descriptiveName>Aerial >> >> Force</descriptiveName><canManageClients>false</canManageClients><testAccount>false</testAccount></rval></getResponse></soap:Body></soap:Envelope> >> >> >> Failed response: >> >> HTTP/1.1 500 Internal Server Error >> >> Date: Thu, 27 Feb 2014 16:34:12 GMT >> >> <soap:Envelope >> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader >> >> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201309"; xmlns=" >> https://adwords.google.com/api/adwords/mcm/v201309";><ns2:requestId>0004f365e42f67680adb084400006369</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>0</ns2:operations><ns2:responseTime>169</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[OperationAccessDenied.ACTION_NOT_PERMITTED >> >> @ class >> com.google.ads.boulder.api.services.customer.GetAction]</faultstring><detail><ApiExceptionFault >> >> xmlns="https://adwords.google.com/api/adwords/mcm/v201309"; xmlns:ns2=" >> https://adwords.google.com/api/adwords/cm/v201309";><ns2:message>[OperationAccessDenied.ACTION_NOT_PERMITTED >> >> @ class >> com.google.ads.boulder.api.services.customer.GetAction]</ns2:message><ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type><ns2:errors >> >> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; >> xsi:type="ns2:OperationAccessDenied"><ns2:fieldPath></ns2:fieldPath><ns2:trigger></ns2:trigger><ns2:errorString>OperationAccessDenied.ACTION_NOT_PERMITTED</ns2:errorString><ns2:ApiError.Type>OperationAccessDenied</ns2:ApiError.Type><ns2:reason>ACTION_NOT_PERMITTED</ns2:reason></ns2:errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> >> >> >> >> On Thursday, 27 February 2014 10:28:28 UTC, Takeshi Hagikura (AdWords API >> Team) wrote: >>> >>> Hi Chirag, >>> >>> Thanks for the input. >>> >>> I checked it with the relevant engineer. >>> The fix will be applied anytime soon. >>> >>> Best, >>> - Takeshi, AdWords API Team >>> >>> On Thursday, February 27, 2014 2:58:07 PM UTC+9, Chirag wrote: >>>> >>>> Hello Takeshi, >>>> >>>> I am also facing the same issue with customer service since few days, >>>> its working for most but for few clients it is giving me error >>>> faultMessage=[OperationAccessDenied.ACTION_NOT_PERMITTED @ class >>>> com.google.ads.boulder.api.services.customer.GetAction]. >>>> >>>> requestId=0004f35cdb1621200aa43c04000059cb >>>> >>>> Also need to confirm that accesstoken was fetched from AdWords account >>>> and login has proper permission. I am able to get other services working >>>> properly. >>>> >>>> I have also same flow, 1. Client authenticate using Oauth2.0 get the >>>> refresh token >>>> 2. Call CustomerService.Get() to get the CustomerId >>>> 3. Do the get the campaigns using refresh token and CustomerId. >>>> >>>> Thanks, >>>> Chirag >>>> >>>> >>>> >>>> On Tuesday, February 25, 2014 6:05:54 PM UTC+5:30, Zweitze wrote: >>>>> >>>>> Takeshi, >>>>> >>>>> Indeed there is no CustomerId in the header. Our workflow is like this: >>>>> 1. Using an AdWords login (or user), Get the authenticationtoken >>>>> 2. Call CustomerService.Get() to get the CustomerId >>>>> 3. Do the rest with the authenticationtoken and CustomerId >>>>> >>>>> This works for most of the AdWords logins, but not that specific >>>>> login. I will mail that login to you. >>>>> Indeed this could be related to that other issue - I thought the login >>>>> had administrative access, apparently it does not. >>>>> >>>>> Regards >>>>> Zweitze >>>>> >>>>> (PS I didn't notice because the forum search function is seriously >>>>> broken... again. Take a look at *this result page* >>>>> <https://groups.google.com/forum/?hl=en#!searchin/adwords-api/OperationAccessDenied.ACTION_NOT_PERMITTED>to >>>>> >>>>> see what I mean: at least this topic should show up. But the forum >>>>> development group is really obnoxious and doesn't appreciate feedback, so >>>>> I >>>>> stopped bothering. Still... wouldn't it be a good idea to move this forum >>>>> to a better platform?) >>>>> >>>>> >>>>> On Tuesday, February 25, 2014 9:55:53 AM UTC+1, Takeshi Hagikura >>>>> (AdWords API Team) wrote: >>>>>> >>>>>> Hi Zwelte, >>>>>> >>>>>> Thanks for the input. >>>>>> Let me confirm, looks like the request doesn't include >>>>>> clientCustomerId header. Is it expected? (Are you using the credential >>>>>> from >>>>>> the AdWords client account?) >>>>>> Also can you please let me know from what account you got the auth >>>>>> token? (I'd like to make sure if it has only the read-only permission. >>>>>> The >>>>>> issue we saw a week ago was about that case) >>>>>> >>>>>> Best, >>>>>> - Takeshi, AdWords API Team >>>>>> >>>>>> On Monday, February 24, 2014 7:13:39 PM UTC+9, Zweitze wrote: >>>>>>> >>>>>>> Takeshi, >>>>>>> >>>>>>> The production server has no SOAP logs, this is from a development >>>>>>> machine. The error is the same. >>>>>>> >>>>>>> -----------------BEGIN API CALL--------------------- >>>>>>> >>>>>>> Request >>>>>>> ------- >>>>>>> >>>>>>> >>>>>>> <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap=" >>>>>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsi=" >>>>>>> http://www.w3.org/2001/XMLSchema-instance"; xmlns:xsd=" >>>>>>> http://www.w3.org/2001/XMLSchema";><!--POST >>>>>>> /api/adwords/mcm/v201309/CustomerService >>>>>>> User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services >>>>>>> Client Protocol 2.0.50727.4247) >>>>>>> VsDebuggerCausalityData: >>>>>>> uIDPo9cWft9bg6tGr1kOxu6Be3AAAAAAK8VYx9gIBE+vUme4lYh0P4X3HGS7wyJEuuG91ZtjG8MACQAA >>>>>>> Content-Type: text/xml; charset=utf-8 >>>>>>> SOAPAction: "" >>>>>>> Host: adwords.google.com >>>>>>> Content-Length: 1003 >>>>>>> Accept-Encoding: gzip >>>>>>> TimeStamp: Mon, 24 Feb 2014 11:04:46 GMT >>>>>>> --><soap:Header><RequestHeader xmlns=" >>>>>>> https://adwords.google.com/api/adwords/mcm/v201309";><authToken >>>>>>> xmlns="https://adwords.google.com/api/adwords/cm/v201309";>******</authToken><developerToken >>>>>>> >>>>>>> xmlns="https://adwords.google.com/api/adwords/cm/v201309";>******</developerToken><userAgent >>>>>>> >>>>>>> xmlns="https://adwords.google.com/api/adwords/cm/v201309";>Adwords >>>>>>> API by Maxlead (AwApi-DotNet/16.5.1, Common-Dotnet/2.0.1, .NET >>>>>>> CLR/2.0.50727.4247, >>>>>>> gzip)</userAgent></RequestHeader></soap:Header><soap:Body><get xmlns=" >>>>>>> https://adwords.google.com/api/adwords/mcm/v201309"; >>>>>>> /></soap:Body></soap:Envelope> >>>>>>> >>>>>>> Response >>>>>>> -------- >>>>>>> >>>>>>> >>>>>>> <soap:Envelope >>>>>>> xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><!--Content-Encoding: >>>>>>> >>>>>>> >>>>>>> X-Content-Type-Options: nosniff >>>>>>> X-Frame-Options: SAMEORIGIN >>>>>>> X-XSS-Protection: 1; mode=block >>>>>>> Content-Length: 550 >>>>>>> Cache-Control: private, max-age=0 >>>>>>> Content-Type: text/xml; charset=UTF-8 >>>>>>> Date: Mon, 24 Feb 2014 10:05:08 GMT >>>>>>> Expires: Mon, 24 Feb 2014 10:05:08 GMT >>>>>>> Server: GSE >>>>>>> TimeStamp: Mon, 24 Feb 2014 11:04:46 GMT >>>>>>> --><soap:Header><ResponseHeader xmlns:ns2=" >>>>>>> https://adwords.google.com/api/adwords/cm/v201309"; xmlns=" >>>>>>> https://adwords.google.com/api/adwords/mcm/v201309";><ns2:requestId>0004f3241b3ebbd80ade6f8500004a13</ns2:requestId><ns2:serviceName>CustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>0</ns2:operations><ns2:responseTime>265</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[OperationAccessDenied.ACTION_NOT_PERMITTED >>>>>>> >>>>>>> @ class >>>>>>> com.google.ads.boulder.api.services.customer.GetAction]</faultstring><detail><ApiExceptionFault >>>>>>> >>>>>>> xmlns="https://adwords.google.com/api/adwords/mcm/v201309"; >>>>>>> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201309";><ns2:message>[OperationAccessDenied.ACTION_NOT_PERMITTED >>>>>>> >>>>>>> @ class >>>>>>> com.google.ads.boulder.api.services.customer.GetAction]</ns2:message><ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type><ns2:errors >>>>>>> >>>>>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; >>>>>>> xsi:type="ns2:OperationAccessDenied"><ns2:fieldPath></ns2:fieldPath><ns2:trigger></ns2:trigger><ns2:errorString>OperationAccessDenied.ACTION_NOT_PERMITTED</ns2:errorString><ns2:ApiError.Type>OperationAccessDenied</ns2:ApiError.Type><ns2:reason>ACTION_NOT_PERMITTED</ns2:reason></ns2:errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> >>>>>>> -----------------END API CALL----------------------- >>>>>>> >>>>>>> Thanks in advance! >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Monday, February 24, 2014 7:16:15 AM UTC+1, Takeshi Hagikura >>>>>>> (AdWords API Team) wrote: >>>>>>>> >>>>>>>> Hi Zweltze, >>>>>>>> >>>>>>>> Ok, I'll look into it. >>>>>>>> Are these requestIds right? >>>>>>>> 0004f2e91b0162a00ade6f8500001bf0 >>>>>>>> 0004f2e914916bb80ade47070000657c >>>>>>>> >>>>>>>> I couldn't find the logs for those requestIds. >>>>>>>> >>>>>>>> Is it possible to share your request and response XML logs (other >>>>>>>> than sensitive info)? >>>>>>>> If you are reluctant to share it here, you can send me privately >>>>>>>> from the "Reply to the author" from the top right corner. >>>>>>>> >>>>>>>> Best, >>>>>>>> - Takeshi, AdWords API Team >>>>>>>> >>>>>>>> On Friday, February 21, 2014 10:33:08 PM UTC+9, Zweitze wrote: >>>>>>>>> >>>>>>>>> Takeshi, >>>>>>>>> >>>>>>>>> The problem is not solved. >>>>>>>>> 0004f2e91b0162a00ade6f8500001bf0 >>>>>>>>> 0004f2e914916bb80ade47070000657c >>>>>>>>> The calls were made 3+ hours after your post. >>>>>>>>> >>>>>>>>> Thanks in advance! >>>>>>>>> >>>>>>>>> >>>>>>>>> On Friday, February 21, 2014 9:19:49 AM UTC+1, Takeshi Hagikura >>>>>>>>> (AdWords API Team) wrote: >>>>>>>>>> >>>>>>>>>> Hi Zweltze, >>>>>>>>>> >>>>>>>>>> Thanks for the report. >>>>>>>>>> There was an issue that >>>>>>>>>> caused OperationAccessDenied.ACTION_NOT_PERMITTED. >>>>>>>>>> The issue that caused >>>>>>>>>> the OperationAccessDenied.ACTION_NOT_PERMITTED has been fixed. >>>>>>>>>> >>>>>>>>>> Can you please try the same request? >>>>>>>>>> >>>>>>>>>> Best, >>>>>>>>>> - Takeshi, AdWords API Team >>>>>>>>>> >>>>>>>>>> On Thursday, February 20, 2014 12:03:03 AM UTC+9, Zweitze wrote: >>>>>>>>>>> >>>>>>>>>>> Hi all, >>>>>>>>>>> >>>>>>>>>>> Since a week or so I get >>>>>>>>>>> OperationAccessDenied.ACTION_NOT_PERMITTED when calling >>>>>>>>>>> CustomerService.Get(). This happens on a few customers. >>>>>>>>>>> >>>>>>>>>>> Why is that? >>>>>>>>>>> >>>>>>>>>>> Sample RequestId 0004f2c0d37ef0c80ade62c6000002ab >>>>>>>>>>> Many more are available. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Thanks in advance! >>>>>>>>>>> >>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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