Hi guys, Just wanted to let you know that we are still affected by this problem and also await for solution. Thanks!
On Tuesday, June 5, 2018 at 4:06:28 PM UTC+3, Josh Radcliff (AdWords API Team) wrote: > > Hi Tiana, > > Please follow the post that Timm mentioned > <https://groups.google.com/d/msg/adwords-api/uSomm1x4nKw/FEqmXpdIAQAJ>. > To avoid duplicating information, my colleague will be providing updates on > the issue there. > > Thanks, > Josh, AdWords API Team > > On Monday, June 4, 2018 at 12:14:44 PM UTC-4, Timm Janssen wrote: >> >> Hi, >> >> I had the same issue using v201710, with v201802 it's a >> CUSTOMER_NOT_ACTIVE error, see >> https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!msg/adwords-api/uSomm1x4nKw/YhjSkLMbAQAJ >> >> Moreover the Java library doesn't seem to be affected. >> >> Thanks, >> Timm >> >> On Monday, June 4, 2018 at 5:59:53 PM UTC+2, Tiana S. wrote: >>> >>> Hi Josh, >>> >>> I'm having the same issue. Please let me know if you have an update. I >>> can of course also provide more info on our requests privately. >>> >>> Kind regards, >>> >>> Tiana >>> >>> On Thursday, 5 April 2018 15:15:58 UTC+2, Josh Radcliff (AdWords API >>> Team) wrote: >>>> >>>> Hi Oksana, >>>> >>>> We're still trying to track this one down. Do you happen to have an >>>> example of a request where you encountered this error within the last 5 >>>> days? If so, could you *Reply privately to author* on this post and >>>> provide me with the following? >>>> >>>> 1. The date and time of the request, including timezone >>>> 2. The user whose OAuth credentials were used for the request >>>> 3. The client customer IDs you expected to receive for that user >>>> >>>> Thanks, >>>> Josh, AdWords API Team >>>> >>>> On Tuesday, March 13, 2018 at 9:53:29 AM UTC-4, Josh Radcliff (AdWords >>>> API Team) wrote: >>>>> >>>>> Hi, >>>>> >>>>> The engineering team is looking into this in more detail, and I hope >>>>> to have an update soon. I'll post back here once that happens. >>>>> >>>>> Thanks, >>>>> Josh, AdWords API Team >>>>> >>>>> On Monday, March 12, 2018 at 8:17:14 AM UTC-4, Oksana Sulyma wrote: >>>>>> >>>>>> Hi guys, bumping this thread as mentioned issue still exist. We had >>>>>> correspondence in private mode, please let me know if there are any >>>>>> ideas >>>>>> why we might get this error.. Thanks! >>>>>> >>>>>> On Friday, January 19, 2018 at 6:46:58 PM UTC+2, Bharani Cherukuri >>>>>> (AdWords API Team) wrote: >>>>>>> >>>>>>> Hello Okasana, >>>>>>> >>>>>>> The CUSTOMER_NOT_FOUND >>>>>>> <https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND> >>>>>>> error >>>>>>> is received when the ID specified in the request header does not exist. >>>>>>> I >>>>>>> see that you're using the CustomerService.getCustomers() >>>>>>> <https://developers.google.com/adwords/api/docs/reference/v201710/CustomerService#getCustomers>, >>>>>>> >>>>>>> which will return all the customers directly accessible by the user >>>>>>> authenticating the call. If the account specified is a new account, it >>>>>>> is >>>>>>> recommended that you wait a few minutes after the account is created >>>>>>> before >>>>>>> issuing requests against it. Could you please recheck the credentials >>>>>>> used >>>>>>> if they belong to the valid AdWords account user and try the request >>>>>>> again? >>>>>>> If you continue to have an issue with this, could you share us the >>>>>>> email >>>>>>> address used to authenticate the API call? Please use *Reply >>>>>>> privately to author* option to provide the details. >>>>>>> >>>>>>> Regards, >>>>>>> Bharani, AdWords API Team >>>>>>> >>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/251cca6b-9f17-4059-bc9b-7b1f5cb7722f%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
