Hi James, Thanks for the update. We rolled out a fix for this yesterday and the error rate returned to normal since then. If anyone else is still unexpectedly encountering this error, please reply back here.
Cheers, Josh, AdWords API Team On Wednesday, June 13, 2018 at 9:45:35 AM UTC-4, James Andrews wrote: > > These errors have disappeared. Not sure what happened but wanted to > report what I am seeing in our environment. > > James > > On Jun 12, 2018, at 7:51 AM, Alon Diamant <a...@selectom.com> wrote: > > Hey there Caihua, > > Mind sharing what you by "empty client customer ID"? I send in an empty > string or a null in clientCustomerId and I still get the same > AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED error. > > Thanks, > > Alon > > On Monday, June 11, 2018 at 9:21:11 PM UTC+3, Caihua Du wrote: >> >> This issue happened to us too. Lots of client have the same errors and it >> suddenly shows up from 6/8 and nothing has been changed from our side. >> >> In our code, we will have to pass in an empty client customer id in order >> to get back all the accounts under this customer. Not sure what has been >> changed from API side. >> >> Please help take a look, thanks! >> Caihua. >> >> >> On Monday, June 11, 2018 at 4:44:55 AM UTC-7, James Andrews wrote: >>> >>> I had left it alone over the weekend, to see if it fixed itself, and was >>> just digging into why it was happening, I’ll look there as well and confirm >>> that’s where the error is happening. >>> >>> Thanks >>> James >>> >>> On Jun 11, 2018, at 7:44 PM, Ondřej P <ondra....@gmail.com> wrote: >>> >>> Hi James, >>> >>> it happens intermittently during the getCustomers API call. >>> >>> Ondrej >>> >>> Dne pondělí 11. června 2018 12:17:22 UTC+2 James Andrews napsal(a): >>>> >>>> Well glad it's not just me, not glad that either of us have to deal >>>> with this. I am still getting these errors intermittently. Are they >>>> always called? or do they show up intermittently for you as well? >>>> >>>> James >>>> >>>> On Monday, June 11, 2018 at 7:14:10 PM UTC+9, Ondřej P wrote: >>>>> >>>>> Hi, >>>>> >>>>> I have the same issue since 8.6.2018. >>>>> SOAP request: >>>>> <?xml version="1.0" encoding="UTF-8" standalone="no"?> >>>>> <soapenv:Envelope xmlns:soapenv=" >>>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd=" >>>>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" >>>>> http://www.w3.org/2001/XMLSchema-instance";> >>>>> <soapenv:Header> >>>>> <ns1:RequestHeader xmlns:ns1=" >>>>> https://adwords.google.com/api/adwords/mcm/v201802"; >>>>> soapenv:mustUnderstand="0"> >>>>> <ns2:developerToken xmlns:ns2=" >>>>> https://adwords.google.com/api/adwords/cm/v201802";>REDACTED >>>>> </ns2:developerToken> >>>>> <ns3:userAgent xmlns:ns3=" >>>>> https://adwords.google.com/api/adwords/cm/v201802";>ROI-Hunter >>>>> (AwApi-Java, AdWords-Axis/3.12.0, Common-Java/3.12.0, Axis/1.4, >>>>> Java/1.8.0_91, maven)</ns3:userAgent> >>>>> <ns4:validateOnly xmlns:ns4=" >>>>> https://adwords.google.com/api/adwords/cm/v201802";>false >>>>> </ns4:validateOnly> >>>>> <ns5:partialFailure xmlns:ns5=" >>>>> https://adwords.google.com/api/adwords/cm/v201802";>false >>>>> </ns5:partialFailure> >>>>> </ns1:RequestHeader> >>>>> </soapenv:Header> >>>>> <soapenv:Body> >>>>> <getCustomers xmlns=" >>>>> https://adwords.google.com/api/adwords/mcm/v201802"/> >>>>> </soapenv:Body> >>>>> </soapenv:Envelope> >>>>> >>>>> Response: >>>>> <?xml version="1.0" encoding="UTF-8" standalone="no"?> >>>>> <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";> >>>>> <soap:Header> >>>>> <ResponseHeader xmlns=" >>>>> https://adwords.google.com/api/adwords/mcm/v201802"; xmlns:ns2=" >>>>> https://adwords.google.com/api/adwords/cm/v201802";> >>>>> <ns2:requestId>00056e5a331a80000a1b6f439c090121 >>>>> </ns2:requestId> >>>>> <ns2:serviceName>CustomerService</ns2:serviceName> >>>>> <ns2:methodName>getCustomers</ns2:methodName> >>>>> <ns2:operations>1</ns2:operations> >>>>> <ns2:responseTime>225</ns2:responseTime> >>>>> </ResponseHeader> >>>>> </soap:Header> >>>>> <soap:Body> >>>>> <soap:Fault> >>>>> <faultcode>soap:Server</faultcode> >>>>> >>>>> <faultstring>[AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED >>>>> @ ; trigger:'<null>']</faultstring> >>>>> <detail> >>>>> <ApiExceptionFault xmlns=" >>>>> https://adwords.google.com/api/adwords/mcm/v201802"; xmlns:ns2=" >>>>> https://adwords.google.com/api/adwords/cm/v201802";> >>>>> >>>>> <ns2:message>[AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED >>>>> @ ; trigger:'<null>']</ns2:message> >>>>> <ns2:ApplicationException.Type>ApiException >>>>> </ns2:ApplicationException.Type> >>>>> <ns2:errors xmlns:xsi=" >>>>> http://www.w3.org/2001/XMLSchema-instance"; xsi:type= >>>>> "ns2:AuthenticationError"> >>>>> <ns2:fieldPath/> >>>>> <ns2:trigger><null></ns2:trigger> >>>>> <ns2:errorString> >>>>> AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED</ns2:errorString> >>>>> <ns2:ApiError.Type>AuthenticationError >>>>> </ns2:ApiError.Type> >>>>> <ns2:reason>CLIENT_CUSTOMER_ID_IS_REQUIRED >>>>> </ns2:reason> >>>>> </ns2:errors> >>>>> </ApiExceptionFault> >>>>> </detail> >>>>> </soap:Fault> >>>>> </soap:Body> >>>>> </soap:Envelope> >>>>> >>>>> >>>>> >>>>> Dne pátek 8. června 2018 19:43:41 UTC+2 James Andrews napsal(a): >>>>>> >>>>>> Our software has been working for months with no issues, tonight >>>>>> suddenly all of our Adwords tokens throw this error. >>>>>> >>>>>> AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED >>>>>> >>>>>> Is something broken? Is there a place we can go to see what the >>>>>> status of an API is if there are problems? >>>>>> >>>>>> Thanks, >>>>>> James >>>>>> >>>>> >>> -- >>> -- >>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>> Also find us on our blog: >>> https://googleadsdeveloper.blogspot.com/ >>> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ >>> >>> You received this message because you are subscribed to the Google >>> Groups "AdWords API and Google Ads API Forum" group. >>> To post to this group, send email to adwor...@googlegroups.com >>> To unsubscribe from this group, send email to >>> adwords-api...@googlegroups.com >>> For more options, visit this group at >>> http://groups.google.com/group/adwords-api?hl=en >>> --- >>> You received this message because you are subscribed to a topic in the >>> Google Groups "AdWords API and Google Ads API Forum" group. >>> To unsubscribe from this topic, visit >>> https://groups.google.com/d/topic/adwords-api/4-ZyhkTQDnI/unsubscribe. >>> To unsubscribe from this group and all its topics, send an email to >>> adwords-api...@googlegroups.com. >>> Visit this group at https://groups.google.com/group/adwords-api. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/adwords-api/fdf42b82-2e63-408c-8087-d5023bc0aaac%40googlegroups.com >>> >>> <https://groups.google.com/d/msgid/adwords-api/fdf42b82-2e63-408c-8087-d5023bc0aaac%40googlegroups.com?utm_medium=email&utm_source=footer> >>> . >>> For more options, visit https://groups.google.com/d/optout. >>> >>> >>> > -- > -- > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > Also find us on our blog: > https://googleadsdeveloper.blogspot.com/ > =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ > > You received this message because you are subscribed to the Google > Groups "AdWords API and Google Ads API Forum" group. > To post to this group, send email to adwords-api@googlegroups.com > To unsubscribe from this group, send email to > adwords-api+unsubscr...@googlegroups.com > For more options, visit this group at > http://groups.google.com/group/adwords-api?hl=en > --- > You received this message because you are subscribed to a topic in the > Google Groups "AdWords API and Google Ads API Forum" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/adwords-api/4-ZyhkTQDnI/unsubscribe. > To unsubscribe from this group and all its topics, send an email to > adwords-api+unsubscr...@googlegroups.com. > Visit this group at https://groups.google.com/group/adwords-api. > To view this discussion on the web visit > https://groups.google.com/d/msgid/adwords-api/acb41621-188c-438b-a80f-41637121481e%40googlegroups.com > > <https://groups.google.com/d/msgid/adwords-api/acb41621-188c-438b-a80f-41637121481e%40googlegroups.com?utm_medium=email&utm_source=footer> > . > For more options, visit https://groups.google.com/d/optout. > > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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