Hello,

To verify if the client accounts are having sufficient access via UI, you could 
login to your manager account and navigate to the Tools &  Settings > Account 
Access as mentioned in this article. The access levels for the user will give 
you the required details. Please reach out to our product support team via this 
link for more details as they are better equipped to address UI related 
concerns.

Regards,
Nikisha Patel, Google Ads API Team
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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