We were approved for Basic access a few weeks ago but we wanted to test with a small customer of ours first and that customer has been pretty busy with re-opening his brick and mortar after covid restrictions have lifted. He is receiving a 403 access denied, which I think is bc the project publishing status in the Cloud Platform -> API & Services -> OAuth Consent screen still shows Publishing status as Testing (the project ID is 326022905383). If I go to Ads and go to API Center, it does show the access level as Basic Access. I don't understand where the disconnect is and how to correct it. Did the status just not get updated or is it somehow linked to the wrong account?
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