Having similar problems. Credentials work on Adwords API but do not work on Google Ads API and we get "The caller does not have permission."
The Adwords credentials contain a customer_id, not a Manager Account ID, so (i) why would this fail and (ii) is there a way to make these same credentials work on the Google Ads API or do we have to generate a whole new token? On Tuesday, 12 April 2022 at 12:37:03 am UTC+10 adsapi wrote: > Hi, > > Thank you for reaching out to the Google Ads API support team. > > Upon checking the error, it seems that it is related to > CUSTOMER_NOT_ENABLED > <https://developers.google.com/google-ads/api/reference/rpc/v9/AuthorizationErrorEnum.AuthorizationError?hl=en#customer_not_enabled> > . > Please note that it is not possible to make API requests against canceled / > not enabled accounts unless you will reactivate it by following this guide > <https://support.google.com/google-ads/answer/2375392?hl=en#zippy=%2Cwhat-will-happen-to-my-ads-when-i-reactivate-my-account%2Cwhat-if-i-never-requested-to-cancel-my-account%2Cwhat-if-i-also-deleted-my-google-account%2Cwhat-if-i-dont-see-an-option-to-reactivate> > . > > > If you are using active account and getting an error, could you please > provide the complete request > <https://developers.google.com/google-ads/api/docs/concepts/field-service#request> > > and response > <https://developers.google.com/google-ads/api/docs/concepts/field-service#response> > > logs, with the request-id > <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>?If > > you haven't yet, logging can be enabled by navigating to the Client > libraries > Your client library (ex. Java) > Logging documentation, which > you can access from this link > <https://developers.google.com/google-ads/api/docs/client-libs?hl=en>. > You can provide it via Reply privately to author option. If this option is > not available, then send it instead on this email address > [email protected] <https://groups.google.com/>. > Thanks, > [image: Google Logo] > Nirmita > Google Ads API Team > > > ref:_00D1U1174p._5004Q2ZLlRO:ref > -- Future Publishing Limited (Reg No. 2008885 England & Wales), Future US, Inc (incorporated in California), Future Publishing (Overseas) Limited (trading as Future Australia) (Reg No. 6202940 England & Wales), Gocompare.com Limited (Reg No. 05799376 England & Wales), This Is The Big Deal Limited (trading as Look After My Bills) (Reg No 08867458 England & Wales) and Mozo Pty Ltd (Reg No. 68 128 199 208 NSW, Australia) are wholly owned subsidiaries of Future plc (Reg No. 3757874 England & Wales). Gocompare.com Limited is authorised and regulated by the Financial Conduct Authority for insurance mediation activity under firm reference number 465053. This message is intended solely for the addressee and may contain confidential and/or privileged information. If you have received this message in error, please send it back to us and immediately and permanently delete it. Unauthorised use, copying or disclosure of the information contained in this message or in any attachment may be unlawful. Future regularly monitors outgoing and incoming emails. Bath: Quay House, The Ambury, Bath BA1 1UA, UK (registered office of: Future Publishing Limited, Future Publishing (Overseas) Limited, Future plc) Washington DC: 1100, 13th Street, Suite 1000, 10th floor, Washington, DC 20005 (principal place of business of Future US LLC) Sydney: Level 10, 89 York St, Sydney, NSW 2000, Australia (trading address of Future Publishing (Overseas) Limited and registered office of Mozo Pty Ltd) Newport: Imperial House, Imperial Way, Coedkernew, Newport, Wales NP10 8UH (registered office of: Gocompare.com Limited and This Is The Big Deal Limited) -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/4a0a2f5b-bba5-486a-b630-c58c3a99de66n%40googlegroups.com.
