I simply don't understand how our customers and other wisp's will email in an emergency situation instead of calling?
An email isn't generally treated as instant. For linktechs in an emergency, I would create a ticket first then call in as soon as its created so they can escalate. Sending a message to a mailing list isn't the best way to reach someone in my opinion unless it's a last resort. On Mon, Dec 10, 2018, 1:46 PM David Coudron <[email protected] wrote: > Chuck has got the message out, otherwise call into the main Linktechs > number, and talk to Sales. They’ll get the account set up and then you can > have them help you under their emergency rates structure I think. More > money per hour, but can get to you quickly. Might want to do this while > waiting for Dennis to respond to Chuck’s message. > > > > Regards, > > > > David Coudron > > > > > > *From:* AF <[email protected]> *On Behalf Of * Timothy Steele > *Sent:* Monday, December 10, 2018 1:38 PM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* [AFMUG] Emergency Contact for LinkTech guys? > > > > The Boss has a bit of an emergency with Publics not routing correctly on > Mikrotik said he signed up but still waiting for a reply > > > > I understand signing up can take some time but we have a major client that > we need to get working ASAP is there an Email Address I can have the boss > send an email to? > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
