On Thu, Dec 20, 2018 at 01:16:00PM -0600, Ken Hohhof wrote:
[...]
> Anyway, what do you guys do as far as support for smart vacuums, toasters,
> light bulbs, etc.? I can see this getting out of hand real quick, as people
> buy dozens of little Internet connected appliances, and want to call their
> ISP each time. A lot of these may be $25 impulse buys, so I doubt we could
> make it into a revenue source even if we wanted to. Maybe you could charge
> a flat rate per month for IoT support, but it still seems like a money
> losing proposition if it takes off, unless you can outsource it to India.
My thoughts from a decade ago when I ran the technical side of a hosted
PBX startup:
1) The end service usually fails because of a local LAN issue.
2) The service gets to troubleshoot the LAN, just to keep services
running.
3) Change your business plan. Instead of $50 - $100 for your current
service, charge $120 - $150 for LAN troubleshooting, and throw
your current service in gratis.
You will end up with the same amount of work, but get a higher return.
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