That's a weird one, the Chromecast has a 3" flexible cable from the
actual unit to the HDMI Plug. The Power adapter plugs into the unit.
So unless there was super torque put on that power supply cable, which
is just a MicroUSB, I'd question that the installer actually did
anything and the customer just wanted to complain. Or the customer
doesn't realize that there's the flexible part on the Chromecast.
On 12/26/2019 5:06 PM, Ken Hohhof wrote:
Specifically Chromecasts. I didn’t realize they had a power cord.
Customer claims my installer bent the HDMI plug on his Chromecast when
he moved the entertainment center.
It looks like a Chromecast is only $35, so I wasn’t going to argue, I
just put a $35 credit on his account. I was scared he was saying the
HDMI connector on his TV was damaged and he was going to want us to
pay for a new TV.
But what a stupid design. I have a Roku, not a stick, but the little
box thingy. Nice long dangly cords, I can’t imagine damaging anything
if you moved the TV. But with the Chromecast, I guess it’s probably
hidden behind the TV and entertainment center, tethering the TV to the
wall outlet, with so little cord that just pulling the entertainment
center out to get behind it you can damage a connector. I would have
expected it to just unplug, but it must have pulled at right angles to
the plug.
Has anyone had a customer want a whole new TV?
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