While I agree with the services, I'm not sure I agree with doing a price increase on customers. We can proudly say we have not increased our prices since 2006.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Jan 23, 2020 at 3:14 PM Darin Steffl <[email protected]> wrote: > Guys, raise your prices. Calix Cloud for us is $6.15 per sub annually for > the management platform. Very affordable. Preseem is $0.50 per month and > Azotel is $1.25 per month. So about $2.50 per month and we have killer > tools that save us time and money. We make way more more money than what > these tools cost us. We grow faster, reduce churn, and have more profit. > > If you can't afford to do a $3 price increase, you shouldn't be in this > business. > > On Thu, Jan 23, 2020, 2:09 PM Josh Luthman <[email protected]> > wrote: > >> FWIW my GPON ONT is an 844G. It's the GPON interface, wired interface >> (remember those?), and WiFi all in one part. You can use their managed >> services, too, but I'm not that far along myself. >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> On Thu, Jan 23, 2020 at 2:53 PM Ken Hohhof <[email protected]> wrote: >> >>> There seems to be a trend for the router manufacturers to build in an >>> automatic speed test, and then customers call with no problem to report >>> except their router says their Internet sucks. I think someone already >>> posted the next step is for the router to robocall the ISP and open a >>> ticket. >>> >>> >>> >>> >>> >>> *From:* AF <[email protected]> *On Behalf Of *Adam Moffett >>> *Sent:* Thursday, January 23, 2020 1:11 PM >>> *To:* [email protected] >>> *Subject:* Re: [AFMUG] Google/Nest WiFi speedtest >>> >>> >>> >>> I think I was told anywhere from $1-$5/sub depending on what options you >>> want on the management software. It does look pretty badass, but it's >>> tough to give every vendor a monthly cut. >>> >>> CRM + Preseem + Calix + Etc. == Where's the money for me? >>> >>> -Adam >>> >>> >>> >>> On 1/23/2020 1:29 PM, Jason McKemie wrote: >>> >>> What does Calix get you for on the management? I've been looking into >>> some options for managed routers, and I like the 844E, but Calix is pretty >>> proud of their management platform and it just doesn't make a lot of sense >>> for the number of managed routers we would be deploying right now. >>> >>> >>> >>> I'm wondering if anyone out there has any experience with Ubiquiti's >>> Dream Machine (unfortunate name, since Sony has been using it for a couple >>> of decades). At least Ubiquiti has a management platform that I don't need >>> to sacrifice my firstborn for. >>> >>> >>> >>> On Thu, Jan 23, 2020 at 11:47 AM Darin Steffl <[email protected]> >>> wrote: >>> >>> Guys, >>> >>> >>> >>> Start heavily pushing managed routers. We're all Calix with 804mesh and >>> we include the first router free in all our plans. >>> >>> >>> >>> Makes a huge difference. >>> >>> >>> >>> Google wifi is bad because there's no way to manually set the 5ghz >>> channel away from our radio. We have one customer we told this and that >>> their service will stink until they switch to our router or get a different >>> mesh system like orbi where you can still set the channel manually. >>> >>> >>> >>> We also do not support any speedtest except speedtest.net and selecting >>> one server we like. Also they have to be hardwired to the POE or we won't >>> respond to their tests. This eliminates much of the back and forth wifi >>> speedtests. >>> >>> >>> >>> On Thu, Jan 23, 2020, 11:34 AM Matt Hoppes < >>> [email protected]> wrote: >>> >>> I've had a slew of wifi related calls this week. Plug in, no issue. >>> WiFi -- interference - customer needs to get a dual band router, or it's >>> so bad it's just not fixable. >>> >>> I really just want to tell folks "WiFi is not supported on our service, >>> use at your own risk"... but of course, I can't do that. >>> >>> On 1/23/20 11:54 AM, Ken Hohhof wrote: >>> > Anybody know if the speedtest built into the Google and Nest WiFi mesh >>> > routers use the same M-Lab speedtest as the one a Google search sends >>> > you to? Their FAQ seems to indicate it is different and tests to >>> > Youtube servers. >>> > >>> > Apparently they have a feature where customers can set it up to >>> > periodically test their speed, and now I have customers calling in to >>> > report that their router says they aren’t getting the speed they’re >>> > paying for. We burn a bunch of time checking all the stats, including >>> > Preseem which shows no problems at all and actual traffic consistently >>> > to the speed plan they’re on. When asked what they were trying to do >>> > that was slow or when they ran the speedtest, they can’t cite any >>> > problems and the speedtests were done days ago and they are just >>> > reviewing the Google report. >>> > >>> > One guy said the Google report indicated his dish moved in a windstorm >>> > so we needed to come out and fix it. We have all sorts of graphs on >>> his >>> > signal, SNR, etc. and his dish had not moved. We had however moved >>> this >>> > tower onto Preseem for bandwidth management around that time. >>> Everyone >>> > else is seeing better performance as a result, video streaming, gaming >>> > and web browsing now play nice together. I’m wondering if somehow the >>> > Google speedtest doesn’t like the Preseem algorithms (FQ-CODEL + AQM), >>> > or if their speedtest is just flakey. >>> > >>> > I don’t have a Google or Nest WiFi to test with. We have a whole list >>> > of other reasons why we hate them. Generally we tell customers not to >>> > buy them unless they are on a 3.65 GHz AP, but customers like to say >>> > screw you and then still expect you to be responsible for their bad >>> > decisions. (Like the customers who select the cheap plan despite >>> being >>> > told it is too slow to watch streaming video, and then call to >>> complain >>> > about streaming video.) >>> > >>> > Other reasons we hate them: >>> > >>> > - no dedicated backhaul channel, compared to (for example) Netgear Orbi >>> > >>> > - only 1 or 2 Ethernet ports >>> > >>> > - requires Google account and app >>> > >>> > - requires cloud >>> > >>> > - uses Google DNS by default >>> > >>> > - tell me they’re not doing data mining >>> > >>> > - puck and point terminology is goofy, reminiscent of Apple and their >>> > airports and time capsules >>> > >>> > >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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