Annual....I must have misunderstood the Calix pricing.

On 1/23/2020 3:13 PM, Darin Steffl wrote:
Guys, raise your prices. Calix Cloud for us is $6.15 per sub annually for the management platform. Very affordable. Preseem is $0.50 per month and Azotel is $1.25 per month. So about $2.50 per month and we have killer tools that save us time and money. We make way more more money than what these tools cost us. We grow faster, reduce churn, and have more profit.

If you can't afford to do a $3 price increase, you shouldn't be in this business.

On Thu, Jan 23, 2020, 2:09 PM Josh Luthman <[email protected] <mailto:[email protected]>> wrote:

    FWIW my GPON ONT is an 844G.  It's the GPON interface, wired
    interface (remember those?), and WiFi all in one part.  You can
    use their managed services, too, but I'm not that far along myself.

    Josh Luthman
    Office: 937-552-2340
    Direct: 937-552-2343
    1100 Wayne St
    Suite 1337
    Troy, OH 45373


    On Thu, Jan 23, 2020 at 2:53 PM Ken Hohhof <[email protected]
    <mailto:[email protected]>> wrote:

        There seems to be a trend for the router manufacturers to
        build in an automatic speed test, and then customers call with
        no problem to report except their router says their Internet
        sucks.  I think someone already posted the next step is for
        the router to robocall the ISP and open a ticket.

        *From:* AF <[email protected]
        <mailto:[email protected]>> *On Behalf Of *Adam Moffett
        *Sent:* Thursday, January 23, 2020 1:11 PM
        *To:* [email protected] <mailto:[email protected]>
        *Subject:* Re: [AFMUG] Google/Nest WiFi speedtest

        I think I was told anywhere from $1-$5/sub depending on what
        options you want on the management software.  It does look
        pretty badass, but it's tough to give every vendor a monthly cut.

        CRM + Preseem + Calix + Etc.  == Where's the money for me?

        -Adam

        On 1/23/2020 1:29 PM, Jason McKemie wrote:

            What does Calix get you for on the management?  I've been
            looking into some options for managed routers, and I like
            the 844E, but Calix is pretty proud of their management
            platform and it just doesn't make a lot of sense for the
            number of managed routers we would be deploying right now.

            I'm wondering if anyone out there has any experience with
            Ubiquiti's Dream Machine (unfortunate name, since Sony has
            been using it for a couple of decades).  At least Ubiquiti
            has a management platform that I don't need to sacrifice
            my firstborn for.

            On Thu, Jan 23, 2020 at 11:47 AM Darin Steffl
            <[email protected] <mailto:[email protected]>>
            wrote:

                Guys,

                Start heavily pushing managed routers. We're all Calix
                with 804mesh and we include the first router free in
                all our plans.

                Makes a huge difference.

                Google wifi is bad because there's no way to manually
                set the 5ghz channel away from our radio. We have one
                customer we told this and that their service will
                stink until they switch to our router or get a
                different mesh system like orbi where you can still
                set the channel manually.

                We also do not support any speedtest except
                speedtest.net <http://speedtest.net> and selecting one
                server we like. Also they have to be hardwired to the
                POE or we won't respond to their tests. This
                eliminates much of the back and forth wifi speedtests.

                On Thu, Jan 23, 2020, 11:34 AM Matt Hoppes
                <[email protected]
                <mailto:[email protected]>> wrote:

                    I've had a slew of wifi related calls this week. 
                    Plug in, no issue.
                    WiFi -- interference - customer needs to get a
                    dual band router, or it's
                    so bad it's just not fixable.

                    I really just want to tell folks "WiFi is not
                    supported on our service,
                    use at your own risk"... but of course, I can't do
                    that.

                    On 1/23/20 11:54 AM, Ken Hohhof wrote:
                    > Anybody know if the speedtest built into the
                    Google and Nest WiFi mesh
                    > routers use the same M-Lab speedtest as the one
                    a Google search sends
                    > you to?  Their FAQ seems to indicate it is
                    different and tests to
                    > Youtube servers.
                    >
                    > Apparently they have a feature where customers
                    can set it up to
                    > periodically test their speed, and now I have
                    customers calling in to
                    > report that their router says they aren’t
                    getting the speed they’re
                    > paying for.  We burn a bunch of time checking
                    all the stats, including
                    > Preseem which shows no problems at all and
                    actual traffic consistently
                    > to the speed plan they’re on.  When asked what
                    they were trying to do
                    > that was slow or when they ran the speedtest,
                    they can’t cite any
                    > problems and the speedtests were done days ago
                    and they are just
                    > reviewing the Google report.
                    >
                    > One guy said the Google report indicated his
                    dish moved in a windstorm
                    > so we needed to come out and fix it. We have all
                    sorts of graphs on his
                    > signal, SNR, etc. and his dish had not moved. 
                    We had however moved this
                    > tower onto Preseem for bandwidth management
                    around that time.  Everyone
                    > else is seeing better performance as a result,
                    video streaming, gaming
                    > and web browsing now play nice together.  I’m
                    wondering if somehow the
                    > Google speedtest doesn’t like the Preseem
                    algorithms (FQ-CODEL + AQM),
                    > or if their speedtest is just flakey.
                    >
                    > I don’t have a Google or Nest WiFi to test
                    with.  We have a whole list
                    > of other reasons why we hate them. Generally we
                    tell customers not to
                    > buy them unless they are on a 3.65 GHz AP, but
                    customers like to say
                    > screw you and then still expect you to be
                    responsible for their bad
                    > decisions.  (Like the customers who select the
                    cheap plan despite being
                    > told it is too slow to watch streaming video,
                    and then call to complain
                    > about streaming video.)
                    >
                    > Other reasons we hate them:
                    >
                    > - no dedicated backhaul channel, compared to
                    (for example) Netgear Orbi
                    >
                    > - only 1 or 2 Ethernet ports
                    >
                    > - requires Google account and app
                    >
                    > - requires cloud
                    >
                    > - uses Google DNS by default
                    >
                    > - tell me they’re not doing data mining
                    >
                    > - puck and point terminology is goofy,
                    reminiscent of Apple and their
                    > airports and time capsules
                    >
                    >

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