I've seen speedtest.net results posted that show an icon for the test
histories of connection types. I always wondered what generates that. But
my guess would be that whatever the speed test component is that's
identifying traffic by connection type is applying some qos profile
server-side or some back end update is otherwise limiting results for
wireless devices.

Have you had them test with other speedtests?

On Sat, Jan 25, 2020, 9:36 AM Matt Hoppes <[email protected]>
wrote:

> Yes. We almost never get support calls. Had probably 6 this past week,
> including one I’m emailing with right now.
>
> Always turns out to be a WiFi issue.
>
> No idea what’s going on.
>
> In one case we switched them to a dual band router and all was well on the
> 5GHz.
>
> > On Jan 25, 2020, at 10:27 AM, Nate Burke <[email protected]> wrote:
> >
> > It seems I've had a slew of calls this week of people who are only
> getting 4mb on downloads on speedtest.net, uploads are normal.  The only
> thing in common is that they are on a WIFI device.  If they are Hardwired,
> everything seems fine, I can't find any network issues. Tik BW Tests are
> always fine.  Where I can see their in House WIFI, signal/modulation looks
> ok.  It's always 4mb on the download.  I can watch the traffic graph, and
> it just flatlines at 4mb with no other latency or packetloss.
> >
> > Anyone else seen something similar?
> >
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