Im so happy we got out of phone systems. Im the only one here that knows them in any depth, im the only one with the panasonic software, hell, im the only one with a buttset now. When a system request comes in if its a problematic customer I always dont have access to my software, or dont recall how to do this or that.
I always wanted to have a sign off sheet customers were required to sign, built off the engineering requests. I did this one time and really never had issue with the customer other than small fortivoice being nothing but garbage. never understood why we didnt go to the checkoff method across the board. Its all water under the bridge now On Wed, Jan 6, 2021 at 10:23 AM Adam Moffett <[email protected]> wrote: > In regards to testing: give them an online portal so they make their > own changes. Then they have to own it. > > If you touched it, then whatever happens is all your fault (in their > mind). So if it needs testing, unfortunately I think that'll have to be > on the service provider because, as you observed, the customer won't do it. > > > On 1/6/2021 10:51 AM, Nate Burke wrote: > > I notice this mostly when I do phone setups. Try to get everything > > configured the way the customer explains to you, then you install it > > and tell the customer to test it and make sure it's doing what they > > want. They say 'Yea, yea, it's fine' As they're putting on their coat > > to leave for the day, since you made them stay an extra minute later > > than they though. Then you don't hear anything more at all out of > > them. Then about 6 weeks later you get a call "THESE PHONES ARE JUST > > ALL BROKEN, THEY'VE NEVER WORKED RIGHT, YOU NEED TO COME FIX THEM > > NOW!!!" Usually it's something stupidly simple like, 4 extensions are > > ringing for inbound calls, and only 3 should ring. But suddenly it's a > > crisis of business terminating proportions. > > > > Over the holidays a customer with an ancient key system with no > > answering service wanted us to provide voicemail for any incoming > > calls for the 2 weeks of the holiday. OK, no problem, setup the > > voicemail, and it sent out via email, I tested it with the office > > Admin before break started, and it was all working fine. Then the > > first day of the holiday they wanted to change the email address it > > was sending the voicemails, to one of the owners. No problem, but > > they never bothered to test the new email address, voicemails were > > getting marked as spam by their system, and they only keep spam for 1 > > day. After break, they ask where all their voicemails were. For 2 > > weeks, you were not able to check that it's doing what you want? And > > it never occurred you that you didn't see any voicemail coming through? > > > > These are all small businesses, for something that is so critical to > > them why don't they check and make sure they're doing what they want? > > Everyone has a cell phone they can use to dial in, it would take them > > about 2 minutes to check, but they just refuse to. > > > > Ironically, many of these are also the same customers that will > > religiously run speedtest.net on the hour, every hour, and let you > > know if that little number on the screen is less than the last time it > > ran. > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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