I notice this mostly when I do phone setups. Try to get everything
configured the way the customer explains to you, then you install it and
tell the customer to test it and make sure it's doing what they want.
They say 'Yea, yea, it's fine' As they're putting on their coat to leave
for the day, since you made them stay an extra minute later than they
though. Then you don't hear anything more at all out of them. Then
about 6 weeks later you get a call "THESE PHONES ARE JUST ALL BROKEN,
THEY'VE NEVER WORKED RIGHT, YOU NEED TO COME FIX THEM NOW!!!" Usually
it's something stupidly simple like, 4 extensions are ringing for
inbound calls, and only 3 should ring. But suddenly it's a crisis of
business terminating proportions.
Over the holidays a customer with an ancient key system with no
answering service wanted us to provide voicemail for any incoming calls
for the 2 weeks of the holiday. OK, no problem, setup the voicemail,
and it sent out via email, I tested it with the office Admin before
break started, and it was all working fine. Then the first day of the
holiday they wanted to change the email address it was sending the
voicemails, to one of the owners. No problem, but they never bothered
to test the new email address, voicemails were getting marked as spam by
their system, and they only keep spam for 1 day. After break, they ask
where all their voicemails were. For 2 weeks, you were not able to
check that it's doing what you want? And it never occurred you that you
didn't see any voicemail coming through?
These are all small businesses, for something that is so critical to
them why don't they check and make sure they're doing what they want?
Everyone has a cell phone they can use to dial in, it would take them
about 2 minutes to check, but they just refuse to.
Ironically, many of these are also the same customers that will
religiously run speedtest.net on the hour, every hour, and let you know
if that little number on the screen is less than the last time it ran.
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