If he's truly surrounded by trees with no clear sky like the Starlink app shows with their VR overlay, he will likely have a poor experience with it and maybe come back.
We always tell people canceling what their average usage is because we use Preseem and most people rarely average more than 10 Mbps unless they're doing a download. So someone on our 25 Mbps plan will peak and hit that but their average is typically under 10 Mbps so if they switch for something "faster", we will tell them they won't notice a difference and send screenshots of their preseem graphs to prove it. If you average 10 Mbps, having 1000 Mbps fiber instead of 25 Mbps won't feel any faster at all. On Tue, Feb 9, 2021 at 10:28 AM Matt Hoppes < [email protected]> wrote: > Got our first "Starlink" call today. Guy who's been a long term > customer - paying $90 for 50 megabits -- and getting that. > > Says "I'd rather give my money to a local company than to Musk, but > those speeds. Any chance you'll be offering faster speeds?". > > My only response was - if you truly need 150 megabits at your home, then > Starlink is probably a better option for you. We've found that 99% of > our customers barely use 25 megabits, which is why our top plan is 50 > megabits. > > "OK, well I just wanted to try to give money locally". > > I appreciate that, but if you'd like to pay $9 more per month, plus a > $600 install fee, to get the same speeds you're getting with us with the > occasional faster speeds, and drops with every satellite switch, be my > guest. > > This guy's house is also completely surrounded by trees. I'm curious to > see how this will play out. > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
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