I'll be intrigued by the answers. It seems like there are the 'phone
companies' and then 'the rest of us' and there are different rules. We
lost a customers number a couple years ago because it looked like it
ported, but actually did not, and I had call forwarding set on the old
number. It stopped working when the customer canceled the old account,
and then since it was in 'disconnected' status there was no way for us
to get it back.
In our case, it was a number that was Previously with VI, but they said
that it was ported away from them without them being notified. So they
treated the port as an internal port instead of submitting it to Level3
again.
Comcast was trying to get one of our customers numbers for about 5
months without the customer's consent. Every 3-4 weeks I'd get portout
notices, and then have to have the customer fill out the rejection LOA.
VI said there's no way to block portouts other than to keep rejecting
them as they come up.
On 2/26/2021 10:46 AM, Adam Moffett wrote:
We ported in a customer's Verizon landline number about 10 years ago.
It went to an ATA in his house. The customer primarily uses his cell
phone and just lets the house phone go to an answering machine. He
realized at some point that his incoming calls stopped working. We
talked to VoIP Innovations and found out the number ported away....and
this started a long chain of investigation.
Long story short: We've learned that TW Cable initiated a port in
September 2019, then "released the number back to Verizon" in December
2019. So this hasn't worked for 17 months, the end user realized it
about 6 months ago, and didn't bother to report it until a few days ago.
Weird thing is he's never had TW Cable, and cable isn't even available
on his road. He says he's made inquiries and that's it. I asked if
there was ever a scenario where they mistakenly thought he could get
service and then changed their minds....he's adamant nothing like that
ever happened. He's never done more than ask about it, and they've
never told him anything other than "no".
The underlying carrier (Level 3) told VoIP INnovations that they only
keep porting paperwork for a few months, so they can't tell us who
sent an LOA or anything else. They only can see that TW Cable did the
port, and that they "released it to Verizon" later.
It's obviously way too late for a snapback, and VZ will certainly
reject a request to port in a number that's inactive. So if he really
wants that number back he'll have to order a service from Verizon.
I'm disturbed on multiple levels:
* That a number can simply be taken without anybody's authorization or
notification.
* That our LOA's can be rejected for the tiniest discrepancy, but TW
Cable can apparently port numbers at will
* That nobody knows what happened
* That there's no recourse
Is there some higher authority I can go to for answers? Neustar?
It can't be all that important if he didn't even notice for >12
months, but I'm troubled this can even happen.
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