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----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Adam Moffett" <[email protected]> To: "AnimalFarm Microwave Users Group" <[email protected]> Sent: Friday, February 26, 2021 10:46:10 AM Subject: [AFMUG] LNP issue - escalate to a higher power? We ported in a customer's Verizon landline number about 10 years ago. It went to an ATA in his house. The customer primarily uses his cell phone and just lets the house phone go to an answering machine. He realized at some point that his incoming calls stopped working. We talked to VoIP Innovations and found out the number ported away....and this started a long chain of investigation. Long story short: We've learned that TW Cable initiated a port in September 2019, then "released the number back to Verizon" in December 2019. So this hasn't worked for 17 months, the end user realized it about 6 months ago, and didn't bother to report it until a few days ago. Weird thing is he's never had TW Cable, and cable isn't even available on his road. He says he's made inquiries and that's it. I asked if there was ever a scenario where they mistakenly thought he could get service and then changed their minds....he's adamant nothing like that ever happened. He's never done more than ask about it, and they've never told him anything other than "no". The underlying carrier (Level 3) told VoIP INnovations that they only keep porting paperwork for a few months, so they can't tell us who sent an LOA or anything else. They only can see that TW Cable did the port, and that they "released it to Verizon" later. It's obviously way too late for a snapback, and VZ will certainly reject a request to port in a number that's inactive. So if he really wants that number back he'll have to order a service from Verizon. I'm disturbed on multiple levels: * That a number can simply be taken without anybody's authorization or notification. * That our LOA's can be rejected for the tiniest discrepancy, but TW Cable can apparently port numbers at will * That nobody knows what happened * That there's no recourse Is there some higher authority I can go to for answers? Neustar? It can't be all that important if he didn't even notice for >12 months, but I'm troubled this can even happen. -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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