An app might be a good idea, except it's rare anyone can make a good
one. I really like the idea of a phone asking you to report an outage
and announcing a maintenance outage and asking the user to press #1 for
service, #2 for sales, etc... .
On 4/15/21 12:15 AM, Ryan Ray wrote:
It's a nice feature if you can pull it off reliability and with ease
when an outage happens. I wouldn't want that alert going to every
customer that calls in though, but a way to check the status should be
available, even if it's almost always "no problems found"
I also don't like FB as a platform and don't give it much thought. We
should be thinking more about apps. Does anyone have a dedicated app
and what kind of things are you implementing for that?
On Wed, Apr 14, 2021 at 7:25 PM Jan-GAMs <[email protected]
<mailto:[email protected]>> wrote:
I wouldn't use FB if it was the last available option on the
planet, but I really like the PBX idea. It's professional,
courteous, and affords immediate response.
On 4/14/21 5:58 PM, Jesse DuPont wrote:
For sure, some people won't receive the notification if their
Internet from us is down (because they're not in cell coverage),
but it's a very small percentage. They also won't receive an
email (which more often than not goes to spam anyway). And most
of the older generation (I'm in my 40's, so I'm speaking of my
parents) are using iPads now anyway. Overall, using FB has been
very effective at reaching a large percentage of our customer
base. We do also update our IVR when we have outages so people
calling get it there, but it happens more quickly on FB.
*Jesse DuPont*
Owner / Network Architect
email: [email protected]
<mailto:[email protected]>
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/ <http://facebook.com/>celeritynetworksllc
Like us! facebook.com/ <http://facebook.com/>celeritybroadband
On 4/14/21 5:23 PM, Jan-GAMs wrote:
Some of our customers use cell phones, some live in areas where
cell phones don't work and most of our customers are older than
dirt. Many use computers to communicate with the outside
world. No internet, their world is broken.
On 4/14/21 3:35 PM, David Coudron wrote:
The majority of our customers receive email/twitter and check
Facebook from their phones. In fact, I believe the majority
of customers use their phone as their primary email platform.
Very few check email from computers anymore. However this is
skewed by age. Older customers use the computer more than
younger ones. Customers in their 20s and 30s hardly ever
touch a computer and receive email/twitter updates easily
during an outage. While their phones are set to use wifi, when
it isn’t there they continue on cellular.
Regards,
David Coudron
*From:*AF <[email protected]>
<mailto:[email protected]> *On Behalf Of *Jan-GAMs
*Sent:* Wednesday, April 14, 2021 5:30 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] Notifying customers
let's see, your customer is in an outage and your method of
reaching out to them is via FB, email or twitter? what's wrong
with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote:
We use a Facebook group and avoid posting anything except
outages (planned or otherwise) so they stick on it.
We will also do emails if we have a whole tower own for a
planned outage.
*Jesse DuPont*
Owner / Network Architect
email: [email protected]
<mailto:[email protected]>
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/celeritynetworksllc
<http://facebook.com/celeritynetworksllc>
Like us! facebook.com/celeritybroadband
<http://facebook.com/celeritybroadband>
On 4/12/21 8:39 PM, Steve Jones wrote:
We have an alerts group on facebook customers can opt
into, we ha e Twilio half set up for powercode to
message through, but it seems clunky, otherwise we just
update server plus to handle inbound calls.
On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF
<[email protected] <mailto:[email protected]>> wrote:
Wow, Twitter? I am not a Twitter user. I wonder
if my customers are?
Sent from my iPhone
On Apr 12, 2021, at 7:48 PM, Andrew Haninger
<[email protected] <mailto:[email protected]>>
wrote:
Email and Twitter.
On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF
<[email protected] <mailto:[email protected]>> wrote:
What is the best way to notify customers of
planned maintenance outages? Robocalls,
text, email?
Sent from my iPhone
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