let's see, your customer is in an outage and your method of reaching out
to them is via FB, email or twitter? what's wrong with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote:
We use a Facebook group and avoid posting anything except outages
(planned or otherwise) so they stick on it.
We will also do emails if we have a whole tower own for a planned outage.
*Jesse DuPont*
Owner / Network Architect
email: [email protected]
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/celeritynetworksllc
Like us! facebook.com/celeritybroadband
On 4/12/21 8:39 PM, Steve Jones wrote:
We have an alerts group on facebook customers can opt into, we ha e
Twilio half set up for powercode to message through, but it seems
clunky, otherwise we just update server plus to handle inbound calls.
On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF <[email protected]
<mailto:[email protected]>> wrote:
Wow, Twitter? I am not a Twitter user. I wonder if my customers
are?
Sent from my iPhone
On Apr 12, 2021, at 7:48 PM, Andrew Haninger <[email protected]
<mailto:[email protected]>> wrote:
Email and Twitter.
On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF <[email protected]
<mailto:[email protected]>> wrote:
What is the best way to notify customers of planned
maintenance outages? Robocalls, text, email?
Sent from my iPhone
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