Well I'm a week late to this thread... but if you are doing any SMS/MMS over anything you are signing up for as "residential" then be warned. If the MNOs (Mobile Network Operators) get a complaint, or detect business usage, you may get fined up to $10k per message now if you have not registered your brand and a campaign with "The Campaign Registry."
If you read A2P and go "well this is a one-to-one conversation so I'm good" the MNO's now define A2P basically as business... since if you are talking Google Voice, Twilio, Atheral, etc. there is an "application" involved between the cell phones. Low-volume mixed usage is only a few dollars a month to register... although whomever you go with will probably charge you $50 to register your brand. It's a major pain in the ass... and the carriers expect everyone to be in full compliance by March 1st (well ish...) photograph Daniel White Co-Founder phone: +1 (702) 470-2770 direct:+1 (702) 470-2766 > Cameron Crum <mailto:[email protected]> > February 11, 2022 at 07:59 > Twilio is a good option if you don't mind paying, although I'm not > sure how it would handle the non-response/escalation requirement. That > would have to be managed by a program somewhere else. You pay for > every call, message, etc and you do need some minor development skills > to make it do what you want. YAs Forrest says, people do build whole > call centers out of it, but that would get complex and pricey. They > also have a unified product called flex that is very feature rich, but > also a bit expensive. For less than you are paying twilio to do all > that, you could easily spin up a VM at any hosting provider with free > PBX, add a trunk line, and configure some scripts to manage the > response time/escalation. I also like and use Google Voice and think > it might be able to do 90% of what you need. I have used both Twilio > and use Google Voice as well. I know you don't care much for the big > billing platforms out there, but many have some great communication > features now. For instance, Visp now has a messaging center that works > through SMS, FB, What's App, and is adding more. It can handles > incoming messages from customers and auto reply, open a ticket, chat > with sales or support, etc. The SMS part works through Twilio. I'm > sure Sonar and Powercode, etc will have something similar if they > don't already. Lot's of options, but most require time or money or both. > > > > > Chuck McCown via AF <mailto:[email protected]> > February 11, 2022 at 06:23 > I am going to check it out. > > Sent from my iPhone > > > > Forrest Christian (List Account) <mailto:[email protected]> > February 11, 2022 at 04:51 > A bit more detail. > > If you need more flexibility than Google voice, Twilio is a provider > which has a whole crap ton of products dealing with telephony. > > More importantly for your situation they permit one to build a > serverless application to handle your incoming calls and SMS. So you > can say "when you receive a SMS, forward it onto these 6 cell phones > and 4 email addresses" > > The functionality is so complete that people build entire call centers > including hold queues, time on hold estimates, round Robin queues and > so on. > > The erector set comment I made refers to the fact that they give you > the tools, and docs and expect you to put them together to do what > you want. In your case, I'd expect twiML being "hosted" in twiML > bins might have enough functionality. > > >
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